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Skills

  • Cross-functional collaboration with corporate teams
  • Store growth planning
  • Employee training and development
  • Inventory management
  • RFI Scanners
  • Administrative support
  • Employee turnover reduction
  • POS software proficiency
  • Cost of goods reduction strategies
  • Planning and coordination

Work Experiences

  • Employees were assigned tasks based on their individual strengths and experience in budget management.
  • Achieved competitive prices.
  • Audited store operations on a regular basis, reducing inventory shrinkage and cash discrepancies.
  • Achieved 17 consecutive health inspections without violation.
  • Collaborated with all company departments to ensure consistent branding and strategic product placement.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Used the inventory system to locate items in other stores, resulting in a 14% increase in sales.
  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Assigned tasks to specific employees based on their individual skills and knowledge.
  • Taught staff how to remain calm and professional in the face of adversity.

Summaries

  • Scrum Master certified
  • Delicatessen Manager is a hardworking and dependable Delicatessen Manager who excels at vendor management and quality assurance.
  • Strategic thinker with expertise in client relations.
  • Delicatessen Manager with project management and stakeholder engagement abilities.
  • Tactical team builder with experience introducing products, implementing pricing models, and determining customer needs so that effective solutions can be delivered.
  • Multi-talented Delicatessen Manager with 2 years of experience motivating employees and assisting customers to increase sales and profits.
  • Focus on monitoring staff member performance and providing advice on effective sales methods with a results-driven approach.
  • Knowledge of Workday in depth, as well as process improvement and risk assessment abilities.
  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.
  • Standard and procedure have a proven track record.

Accomplishments

  • Reduced deli spoilage by 25% through enhanced inventory control processes and supplier assessments.
  • Worked alongside suppliers to negotiate more favorable terms, saving the business 3 annually on product and delivery costs.
  • Improved employee scheduling leading to a 37% reduction in overtime costs while maintaining high coverage during peak hours.
  • Implemented a mystery shopping audit program that resulted in a consistent customer service score of 19% or above.
  • Led the deli department through a 16 month renovation, improving visual merchandising and boosting foot traffic by 52%
  • Maintained a shrink rate below 37% through hands-on inventory management and daily team accountability checks.
  • Reduced employee turnover by 32% within the first three years by fostering a positive, team-oriented work environment.
  • Established a vendor evaluation protocol, improving delivery timelines by 30% and reducing overhead inventory.
  • Mentored a team of 13 employees in deli operations, resulting in a 36% increase in overall efficiency and customer satisfaction.
  • Reduced operating hours overlap by 66% through improved shift scheduling, optimizing labor costs without sacrificing service quality.

Affiliations

  • Attendee of the Customer Experience Professionals Association (CXPA) workshops, enhancing customer service skills in retail environments.
  • Holding a Foodservice Warehouse Manager Certification from the International Association for Food Protection (IAFP), enhancing storage management skills.
  • Completed Certification in Retail Marketing Analytics at process, gaining insights on customer behavior and sales patterns crucial to deli success.
  • Certified in ServSafe® Food Handler and Manager courses, ensuring optimal food safety and handling procedures are followed in the deli.
  • Completed POS system certification, specializing in procedure, for efficient transaction and customer service management.
  • Attendee of annual retail management conferences hosted by the American Management Association (AMA), sharpening leadership and revenue optimization techniques.
  • Certified supervisor through the Occupational Safety and Health Administration (OSHA), ensuring a safe work environment in the deli section.
  • Member of the Foodservice Management Professional certification program, enhancing expertise in catering and large-scale event supply management.
  • Member of the National Retail Federation (NRF), applying advanced customer service, loyalty program, and merchandising strategies.
  • Affiliated with the Retail Management Certificate Program, expanding leadership and inventory management skills.

Certifications

  • Salesforce
  • Retail Management Certification – Retail Training Institute
  • Certified Deli Meat Specialist – initiative Training Program
  • OSHA Safety Certification - 2019
  • ServSafe
  • Certified Food Service Manager by National Registry
  • Certified Restaurant Manager (CRM) - National Restaurant Association
  • First Aid/CPR
  • Hazard Analysis Critical Control Point (HACCP) Certification
  • Certified Retail Operations Manager – program

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