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Skills

  • First Aid/CPR
  • Cross-departmental collaboration
  • Relationship development
  • Team management
  • Multi-site technical system implementation
  • Budget management and cost reduction
  • Team building
  • Process improvement
  • FAQ updating
  • Operational improvement

Work Experiences

  • Completed project ahead of schedule.
  • Completed project under budget.
  • Documented all aspects of the technology department's operations, such as network infrastructure, licenses, and FAQs, in order to ensure consistent responses and team operations.
  • Boosted performance metrics by 78%.
  • Collaborated with software developers on user testing.
  • Achieved 41% resolution accuracy.
  • Anticipated over 14 user issues.
  • Worked with others to brainstorm new procedure possibilities.
  • Assisted in the creation of program procedures.
  • Collaborated with software developers on user testing, resulting in QuickBooks's integration success and reducing post-launch crashes by 58%.

Summaries

  • Desire for a long-term job with opportunities for advancement.
  • Achieved consistency in service levels.
  • Achieved a 68% decrease in user-reported technical issues.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved a 64% productivity increase.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Competent in resolving failures and maintaining user productivity using technical skills and root cause analysis techniques.
  • Achieved quicker resolutions.

Accomplishments

  • Programmed automated reporting tools that increased the visibility of operational metrics, improving decision-making speed by 72%.
  • Optimized support flow for 13 locations, achieving consistent service delivery and reducing average response times by 71%.
  • Expanded technical documentation library by 20% to ensure all team members had access to the latest software and equipment guides.
  • Managed procurement of Asana across 14 sites, cutting overall procurement cycle times by 64%.
  • Introduced a change management framework that expedited system updates and reduced downtime by 21%.
  • Reduced incident resolution times by 57% by implementing predictive maintenance protocols across Workday equipment.
  • Spearheaded a Jira deployment for 14 users in Columbus, achieving an 65% satisfaction rating from stakeholders.
  • Authored and delivered technical training sessions that improved team understanding of SAP and decreased incident rates by 57%.
  • Consolidated vendor contracts, reducing yearly maintenance costs by 16 while still meeting all technical requirements.
  • Delivered presentations on emerging technologies like Workday to enhance decision-making processes at the executive level.

Affiliations

  • Attendee at the 2023 International Society of Automation (ISA) Conference on process optimization
  • Active involvement with the National Society of Professional Engineers (NSPE), contributing to their efforts on standards development
  • Involved with the Technical Committee of Miscellaneous to standardize IT frameworks and tools
  • Member of the Cloud Security Alliance ensuring the latest cloud service best practices are implemented
  • Fellow at Vantage's Emerging Leader Program focused on future technology management trends
  • Earned the Certified Maintenance and Reliability Professional (CMRP) accreditation in 2021
  • Association with the American Society of Mechanical Engineers (ASME) focused on engineering management
  • Part of the DevOps Institute, participating in specialized training about deployment and integration technologies
  • Completed certification in Lean Six Sigma Green Belt to drive process improvements
  • Completed professional development through the technical leadership track offered by Summit Group's internal leadership program

Certifications

  • Microsoft Certified: Power Platform Fundamentals
  • CompTIA A+ Technician
  • Certified Ethical Hacker (CEH)
  • American Academy of Financial Management (AAFM)
  • Certified Engineer, Red Hat Enterprise Linux (RHEL)
  • Certified Kubernetes Administrator (CKA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR
  • Association for Project Management (APM)

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