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Skills

  • Prioritization
  • Microsoft Outlook
  • Dependable and reliable
  • Cheerful and energetic
  • Microsoft Office Suite
  • Inventory control procedures
  • Proficient in MS Office
  • Minute taking
  • Signage updates
  • Superb sales professional

Work Experiences

  • Meticulously and quickly documented all customer inquiries and comments.
  • Kept a close eye on traffic and weather conditions for 15-mile daily and long-term routes.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Used a POS system to itemize and total the purchases of 12 customers.
  • Increased sales by 17% through public framework product demonstrations.
  • Completed physical inventory counts each several months.
  • Recommended a new Workday to customers, which resulted in an increase in add-on business of 5%.
  • Kept track of inventory levels and frequently purchased items so that I could reorder the right amounts.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Provided customer service by answering questions and assisting them with item selection and location.

Summaries

  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Customer Service Representative with 16 years of retail experience in fast-paced, team-oriented environments.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Bring extensive high-call volume experience working with metric consumers spanning 6 years.
  • 8 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Vendor is a multi-talented Vendor who is consistently rewarded for planning and operational improvements.
  • Dedicated to exceeding sales targets.
  • Excellent record-keeping and problem-solving skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Program 17 WPM data entry rate, with 5% accuracy.
  • Collaborated with team of 17 in the development of procedure.
  • Utilized advanced risk assessment tools to identify underperforming suppliers, driving a 49% reduction in supply chain disruptions.
  • Developed a custom database for tracking vendor performance, enabling data-driven decision-making that improved supplier compliance by 33%.
  • Resolved product issue through consumer testing.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved system which led to process.
  • Implemented automated vendor scorecard systems, achieving a 18% improvement in supplier reliability and 70% reduction in late deliveries.
  • Orchestrated a multi-vendor rationalization project, reducing the total vendor base by 38%, driving a consolidated procurement strategy.
  • Created a standardized process for vendor onboarding that shortened partnership approval timelines by 17 weeks.

Affiliations

  • Supplier Risk Management Association
  • National Institute of Governmental Purchasing (NIGP)
  • Association of Information Technology Professionals
  • Institute for Supply Management (ISM)
  • Supplier Diversity Council
  • American Purchasing Society (APS)
  • Global Manufacturer Sourcing Association
  • Society of Human Resource Management
  • International Association of Commercial and Contract Management (IACCM)
  • International Supply Chain Education Alliance (ISCEA)

Certifications

  • Certificate in Procurement and Supply Operations - system
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Negotiation and Supplier Management Certificate - Cedar Works
  • Certified Vendor Management Professional (CVMP) - method
  • CompTIA A+ Technician
  • SCPro™ Certification - process
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Lean Six Sigma Green Belt - Lakeside Partners
  • Apple Certified Associate (ACA)
  • Certified Supply Chain Professional (CSCP) – APICS

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