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Skills

  • Training program development
  • Content creation for digital learning
  • Employee mentorship program development
  • Collaborative tools facilitation (e.g., Tableau)
  • Cross-functional team leadership
  • Project organization
  • E-learning course development
  • Adaptability in Fast-paced Environments
  • MS Office
  • Communications

Work Experiences

  • Coached senior leaders on conflict resolution.
  • Collaborated with department heads to identify training needs and delivered targeted sessions that increased operational efficiency by 60%.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that process was achieved.
  • Assisted companies in developing training budgets, resulting in annual savings of over $2 for 14 companies.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Achieved a satisfaction score of 19% on post-training surveys.
  • Completed training within framework.
  • Conducted thorough post-training evaluations.
  • Achieved a 6% decrease in procedural errors.
  • Achieved over 69% pass rate on skills assessment.

Summaries

  • Achieved a 37% satisfaction score.
  • Achieved consistent training outcomes.
  • Achieved this over 18 months.
  • Achieved training project cost reductions of up to 72%.
  • Adept at facilitating high-engagement learning environments both virtually and in-person, demonstrated by consistent client satisfaction rates above 74%.
  • Known for vendor management and a goal-oriented mindset.
  • Achieved a 65% reduction in project delays.
  • Adapted training programs for global workforces.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on category, program, and category.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Created performance evaluations linked directly to learning outcomes, increasing the relevance and retention of content delivered to 14 employees.
  • Led a cross-departmental team of 5 in creating competency benchmarks that contributed to a 50% increase in training efficiency.
  • Introduced blended learning strategies, combining face-to-face and virtual methods for group trainings, improving knowledge retention rates by 38%.
  • Enhanced existing soft skills training methodologies, increasing participant feedback ratings by 33% compared to prior training sessions.
  • Conducted comprehensive needs assessments for 14 departments, driving alignment between training and business objectives that improved team performance by 51%.
  • Incorporated state-of-the-art multimedia tools into training programs, boosting participant retention rates by over 35%.
  • Facilitated team-building workshops that improved departmental communication and increased cross-functional collaboration by 62%.
  • Piloted new gamification elements into online training modules, improving employee participation by 30% over one quarter.
  • Delivered instructor-led virtual training sessions to 10 employees across Denver, achieving a 77% satisfaction rating from trainees.
  • Collaborated with HR to identify key competency gaps, resulting in a 18% decrease in training program revision needs.

Affiliations

  • Association for Computing Machinery
  • National Association of Workforce Development Professionals (NAWDP)
  • eLearning Guild
  • Society of Women Engineers
  • Society of Human Resource Management
  • Learning and Performance Institute (LPI)
  • Reskilling and Upskilling Professional Community (Seattle)
  • Association for Talent Development (ATD)
  • American Medical Informatics Association
  • Institute for Performance and Learning (I4PL)

Certifications

  • Human Resources Business Partner Certificate - framework
  • Certified Customer Service Trainer (CCST) - standard
  • Certified Communication Skills Trainer (CCST) - metric
  • Coaching and Mentoring Professional (CMP) - initiative
  • Employee Onboarding Specialist Certification - process
  • Certified Corporate Wellness Specialist (CCWS) - Corporate Health and Wellness Association
  • Salesforce
  • Project Management Professional (PMP)
  • Diversity and Inclusion in the Workplace Certificate - category
  • Conflict Resolution Certification - initiative

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