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Skills

  • Recruitment
  • Budgeting
  • Organization
  • Food production cost control
  • Customer feedback analysis and implementation
  • Kitchen staff coordination
  • Project organization
  • Cross-functional team collaboration
  • Food safety and sanitation protocols
  • Business operations

Work Experiences

  • Achieved a 17% reduction in food safety incidents.
  • Achieved results during system week.
  • Helped with the restaurant's daily operations by checking inventory levels, monitoring supply deliveries, inspecting food preparation, and training the kitchen and dining staff on procedures, store cleanliness, and new items or promotions.
  • Achieved a Top Performer for service excellence.
  • Built lasting customer relationships.
  • Was in charge of supervising and training 13 people in high-quality operations.
  • Contributed to a 59% increase in upselling techniques.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved cost savings of $11 annually.
  • Achieved Outstanding Service Award for excellence in customer service during metric, as a result of striving for continuous service improvement.

Summaries

  • Front and back of house operations, including payroll and inventory management, are monitored and controlled.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved superior service standards.
  • Committed to improving customer experiences while lowering costs overall.
  • Food Service Team Leader has been certified.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Accomplished team leader with a focus on food safety, successfully reducing food safety incidents by 47% through new protocols and regular staff training.
  • Food Service Team Leader recognized for contributing to a restaurant-wide customer satisfaction score of 18%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with the management team to successfully roll out contactless ordering, improving overall transaction times by 56% and enhancing customer experience.
  • Monitored and improved compliance with allergen handling protocols, reducing allergen-related complaints by 15%
  • Improved order accuracy and speed by implementing targeted staff training, resulting in a 26% reduction in customer complaints and a 67% increase in delivery times.
  • Collaborated with the marketing team to develop promotional materials for new menu launches, driving a 49% increase in sales across 9 locations.
  • Reduced food and beverage waste by 63% through detailed inventory tracking and introduction of portion control measures.
  • Created and tested new staff scheduling protocols that reduced labor costs by 41%, while maintaining service quality during peak periods.
  • Developed and implemented an online ordering system that boosted takeout orders by 24% within 14 months of launch.
  • Led the introduction of new seasonal menu items across 7 locations, increasing sales by 66% in 5 months timeframe.
  • Introduced a ‘train-the-trainer’ development program, which reduced formal training costs by 42% and enhanced knowledge sharing among staff.
  • Successfully onboarded and trained 4 new employees in food safety, customer service, and POS systems, reducing training time by 77%

Affiliations

  • Local Food Bank Volunteer (Community Support)
  • Restaurant Leadership Conference (RLC) Attendee
  • Association of Nutrition & Foodservice Professionals (ANFP) - Member
  • Association of Information Technology Professionals
  • American Marketing Association
  • Culinary Institute of Atlanta Alumni Association
  • Association for Computing Machinery
  • Rotary International
  • Freemason
  • Restaurant Facility Management Association (RFMA) Involvement

Certifications

  • Certified Hospitality Trainer (CHT) - Lakeside Partners
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Food and Beverage Executive (CFBE) - Beacon Labs
  • NRA's ServSafe Alcohol Certification
  • Customer Service and Satisfaction Certification – Ironclad Systems
  • Certified Public Accountant
  • Occupational Health and Safety Certification - Lakeside Partners
  • Hospitality and Tourism Management Certificate – process
  • Certified Foodservice Professional (CFSP) – Cedar Works

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