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Skills

  • Staff management
  • Business operations
  • Food safety and sanitation protocols
  • Inventory controls
  • Food production cost control
  • Forecasting and budgeting skills
  • Event Planning and Catering Coordination
  • Upselling and cross-selling
  • Sanitizing understanding
  • Food plating and presentation

Work Experiences

  • Implemented a process program and effectively managed employee errors, resulting in a 18% reduction in overall waste.
  • Conducted performance reviews for 15 staff members, providing constructive feedback that boosted team performance.
  • Was in charge of the day-to-day activities of 10 employees in category establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Collaborated with suppliers to negotiate better pricing for stock items, cutting overall food costs by 21%.
  • Spoke with 4 customers per day about their inquiries and complaints, resulting in 18% positive feedback.
  • Helped with the restaurant's daily operations by checking inventory levels, monitoring supply deliveries, inspecting food preparation, and training the kitchen and dining staff on procedures, store cleanliness, and new items or promotions.
  • Achieved a Top Performer for service excellence.
  • Achieved a 83% boost in weekend foot traffic.
  • Achieved 77% improvement in guest satisfaction.
  • Analyzed customer feedback from surveys and implemented changes that led to a 18% improvement in Asana reviews.

Summaries

  • Accomplished at handling large volumes of customers, delivering efficient and friendly service to over 18 guests per shift and maintaining satisfaction scores above 52%.
  • Achieved a 28% boost in guest satisfaction.
  • Achieved results through inventory control.
  • Collaborative leader known for working closely with culinary teams to introduce profitable new products, growing weekly sales by $23,000.
  • Commended for using automated to reduce turnover by 4%.
  • Boosted overall customer satisfaction.
  • A thorough understanding of POS terminals, restaurant equipment, and menu options.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Multitasking expert with a methodical approach.

Accomplishments

  • Improved inventory turnover by 63% through forecasting and timely restocking, preventing food shortages during high-demand periods.
  • Resolved product issue through consumer testing.
  • Improved order accuracy and speed by implementing targeted staff training, resulting in a 26% reduction in customer complaints and a 67% increase in delivery times.
  • Collaborated with the marketing team to develop promotional materials for new menu launches, driving a 49% increase in sales across 9 locations.
  • Led the introduction of new seasonal menu items across 7 locations, increasing sales by 66% in 5 months timeframe.
  • Managed a team of 4 front-of-house and back-of-house staff, achieving 70% improvement in team productivity and customer service ratings.
  • Reduced food and beverage waste by 63% through detailed inventory tracking and introduction of portion control measures.
  • Reduced food preparation and delivery times by 27% using coaching methods focused on multitasking and time management.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated cross-department collaboration to enhance communication between kitchen and waitstaff, leading to a 33% improvement in order accuracy.

Affiliations

  • Society of Women Engineers
  • Certified Foodservice Professional (CFSP) by NAFEM
  • National Registry of Food Safety Professionals (NRFSP) Certified
  • American Culinary Federation (ACF) Certification
  • Society for Hospitality and Foodservice Management (SHFM) Member
  • Local Food Bank Volunteer (Community Support)
  • Restaurant Facility Management Association (RFMA) Involvement
  • Toastmasters
  • Culinary Institute of Atlanta Alumni Association
  • Association of Information Technology Professionals

Certifications

  • Certified Public Accountant
  • CompTIA A+ Technician
  • Food Safety Manager Certification Georgia
  • Certified Public Accountant (CPA)
  • Food Allergy Certification for Restaurants – Beacon Labs
  • Inventory and Cost Control Certification – Microsoft Excel
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership and Management Certification for Hospitality – Cedar Works
  • ServSafe
  • CompTIA Security+

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