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Skills

  • Team training and development
  • Customer issue resolution
  • First Aid/CPR
  • Fiber splicing
  • Fiber-optic cable installation
  • Process improvement
  • Documentation of work processes
  • Continuous process improvement
  • Legacy telecom system maintenance
  • Project organization

Work Experiences

  • Assessed and upgraded physical infrastructure for communication towers, extending operational capacity by 71% over one year.
  • Addressed faults before customer reports.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 55% performance improvement.
  • Read blueprints and schematics to properly place equipment.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Collaborated with construction teams on multi-unit commercial installations, completing projects ahead of deadlines by 4 days.
  • Calibrated network switching equipment.
  • Achieved improvements over 6 months.

Summaries

  • Collaborated on cutting-edge projects.
  • Collaborated on multi-unit commercial telecommunication projects.
  • Achieved 73% installation success for fiber optics.
  • Award-winning technician with exemplary first-time success rates, recognized for delivering high-quality installations and aligning with client timelines and project goals.
  • Achieved Top Performer in 2023 for first-time installation accuracy and quality, maintaining 39% success across a wide range of communication infrastructure projects.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Augmented customer engagement and retention by 60%.
  • Excellent planning and communication abilities.
  • Achieved 37% installation success for VoIP systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Telecommunications and Wireless industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customized telecom installation plans for Telecommunications and Wireless clients, resulting in a 72% increase in operational efficiency.
  • Received Excellence Award for maintaining the highest installation standard across 9 projects in 2015.
  • Provided remote diagnostics and maintenance for telecom towers, raising first-time issue resolution to 76%.
  • Served as point of contact for resolving escalated client issues, maintaining a 76% customer retention rate.
  • Actively participated in network optimization initiatives, reducing signal interference across telecom towers by 73%.
  • Collaborated with compliance team to streamline network switch installations, reducing deployment times by 7 days.
  • Implemented preventive maintenance schedules for legacy telecommunications equipment at Raleigh, extending operational lifespan by 13 years.
  • Collaborated with regulatory bodies to ensure telecom compliance, preventing service interruptions and legal liabilities.
  • Spearheaded the installation of ServiceNow network systems on schedule and within budget, contributing to overall company profitability by $14.

Affiliations

  • Building Industry Consulting Service International (BICSI)
  • Avaya Certified Installer (ACI)
  • Certified Premises Cabling Technician (CPCT)
  • Society of Women Engineers
  • Nokia Networks Certified Architect (NNCA)
  • Fiber Optic Association (FOA)
  • Certified Satellite Installer (CSI)
  • National Association of Social Workers
  • National Communications System (NCS)
  • Association for Computing Machinery

Certifications

  • Certified Broadband Technician (CBT)
  • Certified Network Infrastructure Technician (CNIT)
  • Google Certified Professional Cloud Architect
  • Certified Fiber Optic Splicing Technician (CFOT-ST)
  • Certified Wireless Design Professional (CWDP)
  • BICSI Installer 2, Optical Fiber (INSTC-OT)
  • Certified Business Analysis Professional (CBAP)
  • BICSI Registered Telecommunications Project Manager (RTPM)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Server+ Certification

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