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Skills

  • MS Office
  • Dispute resolution
  • Client advocacy
  • Initiative equipment
  • Stakeholder engagement
  • Communications strategy for promoting accessibility services
  • Accessible transportation coordination
  • Admitting processes
  • Conflict resolution in mediation
  • Customized support plan development

Work Experiences

  • Transported Asana to one year customer locations.
  • Benefited 17 disabled residents.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advocated for over 17 clients with disabilities.
  • Advocated for over 18 clients with visible and invisible disabilities, securing $13 in additional support resources annually.
  • Advocated for individuals' rights during mediation.
  • Looked for industry trends on social media and through online sources.
  • Achieved fair accommodations for 13 workplace disputes.
  • Designed accessible resource guides.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Advocated for client-specific support plans.
  • Adept at building partnerships with healthcare providers.
  • Benefited local disabled communities.
  • Disability Advocate with 3 years of successful vendor management and risk assessment experience.
  • Advocate dedicated to bridging the gap between clients and providers, enhancing the efficiency of service delivery through innovative partner engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Communication, planning, and conflict resolution skills are all excellent.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Benefited over 10 community members.
  • Achieved fair accommodations during workplace disputes.

Accomplishments

  • Advised on legislative advocacy initiatives that improved funding for disability services by 30%, resulting in greater service availability for clients.
  • Led successful campaigns that raised community awareness on disability rights, engaging over 12 individuals during community outreach programs.
  • Organized annual disability advocacy conferences for over 6 attendees, fostering connections between government, community leaders, and other stakeholders.
  • Developed communication strategies to better connect clients with hearing impairments to healthcare professionals, reducing consultation time by 36%.
  • Implemented workplace coaching programs for teams, leading to a 8% increase in overall awareness and inclusion of disability etiquette.
  • Negotiated partnerships with local businesses to develop more accessible services, leading to a 66% increase in disability-inclusion practices.
  • Developed individualized support plans for clients, facilitating access to educational resources and improving student retention by 35% over several months.
  • Secured modifications in public transportation systems that enhanced access for persons with disabilities, increasing service usage by 25% in Seattle.
  • Led efforts to modify 10 public spaces to ensure ADA compliance, resulting in 13% more accessible facilities across Austin.
  • Collaborated with educational institutions to implement customized learning accommodations, improving the graduation success rate by 18% within 2024.

Affiliations

  • Lions Club
  • Association of Information Technology Professionals
  • Project Management Institute
  • Member, Autism Self Advocacy Network (ASAN)
  • Affiliation with Disability Rights Bar Association
  • Association for Computing Machinery
  • Member, Alliance for Technology Access to Improve Assistive Technology Implementation
  • American Association of People with Disabilities (AAPD)
  • Collaborator, State Rehabilitation Council at North Carolina
  • Advocate with the Independent Living Services Advisory Committee at Seattle

Certifications

  • Project Management Professional (PMP)
  • Certified Pain Educator (CPE) by the American Society of Pain Educators
  • Community Outreach Specialist Certification by Northwind
  • Inclusive Workplace Specialist Certification by Summit Group
  • Google Certified Professional Cloud Architect
  • Assistive Technology Applications Certificate Program by California State University
  • Nonprofit Management Certificate by Duke University for Disability Services
  • Certified ADA Coordinator (ADAC) by ADA National Network
  • Certified Life Care Planner (CLCP) by the Commission on Health Care Certification
  • Family and Peer Support Certification by National Disability Institute (NDI)

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