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Skills

  • Healthcare provider partnerships
  • Communications strategy for promoting accessibility services
  • Social history intake procedures
  • ADA (Americans with Disabilities Act) compliance
  • Client assessment and accommodation planning
  • Visiting patient homes
  • Cross-functional collaboration
  • Assessing needs
  • Stakeholder engagement
  • Regulatory compliance

Work Experiences

  • Oversaw the delivery of process project by procedure team, which resulted in metric.
  • Was in charge of coordinating program referrals for community-based services.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Innovation Award for inclusive workplaces.
  • Chaired disability advisory board meetings.
  • Psychosocial evaluations and needs assessments were completed by me.
  • Conducted accessibility audits of 2 public institutions, identifying and addressing gaps in compliance, improving access by 25% overall.
  • Assisted 14 clients in accessing transportation services.
  • Advocated for individuals' rights during mediation.
  • Answered 9 calls per three years to help customers with their questions and concerns.

Summaries

  • Achieved a 65% improvement.
  • Achieved a 16% reduction in client wait times.
  • Adept in managing multiple advocacy campaigns.
  • Ready to put my 9 years of experience to work in a challenging, patient-centered position with room for advancement?
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Achieved 16% enrollment growth.
  • As a compassionate advocate, improved workplace accessibility by 26%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Advocate with a proven ability to develop customized, client-specific support plans that have increased workplace participation rates by 39% over past years.
  • Advocated for the rights of individuals with disabilities.

Accomplishments

  • Collaborated with educational institutions to implement customized learning accommodations, improving the graduation success rate by 18% within 2024.
  • Developed comprehensive resource guides on disability rights, benefiting over 8 community members navigating accessibility challenges.
  • Orchestrated mediation for workplace disputes arising from ADA accommodations, reducing legal costs for employers by 29%.
  • Successfully advocated for clients' rights under system, reducing legal disputes and increasing access to critical services by 38%.
  • Led successful campaigns that raised community awareness on disability rights, engaging over 12 individuals during community outreach programs.
  • Developed accessibility audits of physical and digital workplace environments, increasing ADA compliance across 14 locations.
  • Worked closely with family members to develop support structures that improved client independence by 61% over 15 months.
  • Collaborated with team of 4 in the development of program.
  • Initiated community dialogue sessions that led to the creation of accessible public plans, benefiting over 4 residents with disabilities.
  • Integrated initiative into client workstations, boosting productivity by 81% in daily tasks.

Affiliations

  • Affiliation with Disability Rights Bar Association
  • Collaboration with Vocational Rehab Services for Disability Employment Initiatives
  • Advocate with the Independent Living Services Advisory Committee at Seattle
  • Jaycees
  • Member, Alliance for Technology Access to Improve Assistive Technology Implementation
  • Founding Member, Access and Inclusion Taskforce Austin
  • Guest Speaker, National ADA Symposium on Accessibility Initiatives (2021)
  • Member, Americans with Disabilities Act (ADA) National Network
  • Freemason
  • State Affiliate, Learning Disabilities Association of America (LDA)

Certifications

  • Community Outreach Specialist Certification by Northwind
  • Certified Workplace Mediation Trainer (CWMT) by National Mediation Board
  • Inclusive Workplace Specialist Certification by Summit Group
  • Certified Compliance and Ethics Professional (CCEP) by SCCE
  • Advanced Certified Disability Management Professional (ACDMP)
  • Certified Brain Injury Specialist (CBIS) by the Brain Injury Association of America
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Professional Disability Manager (CPDM)
  • Certified Public Accountant (CPA)

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