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Skills

  • Team building
  • Collaboration with leadership teams
  • First-year student retention programs
  • Interpersonal relationship building with schools
  • Public speaking and presentation skills
  • Community agency engagement
  • Regulatory compliance
  • Qualified lead pipeline management
  • Outreach tools like QuickBooks
  • Project organization

Work Experiences

  • Increased the effectiveness of department personnel by conferring with National Admissions Representatives to rebalance classes, increase resource utilization, and integrate new technology.
  • Achieved a 28% boost in enrolled student confirmations.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.
  • Collaborated with community agencies.
  • Built comprehensive prospect dashboards.
  • Built comprehensive prospect dashboards leveraging analytics, reducing redundant follow-up calls by 17%, and improving team productivity.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built and maintained partnerships with over 6 high schools and community agencies, driving 24% growth in applications from underrepresented regions.
  • Aligned admissions objectives with growth targets.
  • Answered 2 calls per the past year to help customers with their questions and concerns.

Summaries

  • Clear understanding of strategic planning and client relations as well as team leadership training.
  • During her 18-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Attained operational savings of $9.
  • Achieved applicant satisfaction improvements of 27%.
  • Accomplished National Admissions Representative.
  • Accomplished National Admissions Representative who introduced virtual recruitment webinars, expanding outreach to 3 new regions and driving $8 in additional tuition revenue.
  • Achieved a 50% increase in targeted enrollments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 77% increases in qualified leads.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and facilitated campus tours and information sessions, contributing to 20% growth in student enrollment.
  • Exceeded quarterly new student enrollment targets by 70% through proactive follow-up and personalized communication.
  • Managed a qualified lead pipeline, improving overall conversion rate from prospect to applicant by 25% points.
  • Spearheaded recruitment events for Microsoft Excel, improving application rates by 47% and increasing overall student satisfaction.
  • Reviewed and implemented tools to automate lead tracking, improving efficiency and cutting application processing times by 17%.
  • Mentored a diverse team of admissions representatives, fostering skill development and improving department-wide performance by 24%.
  • Collaborated with graduation services to ensure a smooth transition from applicant to enrolled student, increasing retention rates by 40% in the first 10 months.
  • Enhanced institutional reputation by representing the college at 18 national conferences, resulting in 11 prospective and high-caliber applicants.

Affiliations

  • Institute of International Education (IIE)
  • Project Management Institute
  • Association for the Study of Higher Education (ASHE)
  • National Career Development Association (NCDA)
  • National Association of Graduate Admissions Professionals (NAGAP)
  • EdTech Leadership Council
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • American Medical Informatics Association
  • Public Relations Society of America (PRSA) for Branding Campaign Efforts

Certifications

  • Public Speaking for Admissions Professionals (Toastmasters International or equivalent)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Diversity Recruitment Strategies Specialist (NADOHE or equivalent)
  • Virtual Recruitment Strategies Certification (NACAC or equivalent)
  • Social Media Marketing Certification – Hootsuite Academy
  • CRM Certification in process (HubSpot, Salesforce, or equivalent)
  • Customer Journey Mapping for Higher Admissions Certification (Udemy or equivalent)
  • Advanced CRM & Data Analysis Certification (LinkedIn Learning or equivalent)
  • Certified Lead Generation & Nurturing Specialist (DigitalMarketer or equivalent)

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