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Skills

  • Budgets
  • First Aid/CPR
  • Move-in readiness assessments
  • Make-Ready Process Optimization
  • Multitasking during high turnover periods
  • Team management
  • Budget Management and Cost Control
  • Team building
  • Supervision
  • Communications

Work Experiences

  • Boosted operational efficiency.
  • Achieved a 39% improvement in tenant satisfaction.
  • Oversaw inventory supplies, including category and metric products, and submitted lists to Make Ready Supervisor for items that needed to be reordered right away.
  • Based on customer requirements.
  • Analyzed blueprints and schematics.
  • Achieved a 72% improvement in readiness turnaround.
  • Finished floor maintenance in 6 months, which included stripping, sealing, and finishing method materials.
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Hand-washed and sanitized dirty dishes as well as using the dishwasher.
  • Used all manufacturer safeguards when operating method equipment, which reduced category injuries by 6%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Team leadership and vendor management are known for being completed within the specified timeframes.
  • Achieved a 75% sign-off rate for unit cleanliness.
  • Achieved 32% improvement in skill proficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved over 55% satisfaction in repair standards.
  • Achieved a 46% sign-off rate for repair completion.
  • Reliable and trustworthy Make Ready Supervisor with experience keeping interior and exterior building spaces clean and orderly.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Make Ready Supervisor with 10 years of successful process improvement and risk assessment experience.

Accomplishments

  • Partnered with cross-functional teams, including leasing and maintenance departments, to expedite unit turnarounds and improve tenant satisfaction ratings by 31%.
  • Monitored and adjusted labor assignments based on project needs, optimizing team output and reducing turnaround delays by 27%.
  • Reduced vendor costs by 40% by renegotiating contracts and optimizing supplier relationships for make ready supplies.
  • Assisted in developing budget plans for property maintenance that focused on proactive solutions, resulting in $9 savings in repair costs over 2015.
  • Led the implementation of a new software system to track make ready processes, improving crew productivity by 70% and reducing data entry time by 7 hours.
  • Managed procurement for make ready supplies and equipment, maintaining a budget of $3 and reducing procurement costs by 47%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created training and onboarding materials for make ready crew, leading to a 52% improvement in efficiency and a reduction in the learning curve for new hires.
  • Replaced outdated preparation techniques with industry best practices, leading to 16% faster completion rates and improved unit readiness.
  • Reduced tenant complaints by 80% through rigorous post-prep inspections, ensuring units met or exceeded all preparation quality criteria.

Affiliations

  • Certified Apartment Maintenance Technician (CAMT)
  • Jaycees
  • Occupational Safety and Health Administration (OSHA) Training Certification
  • Society of Human Resource Management
  • Freemason
  • Institute of Building Safety Managers
  • National Fire Protection Association (NFPA)
  • Association for Supply Chain Management (APICS)
  • National Association of Residential Property Managers (NARPM)
  • Building Owners and Managers Association (BOMA)

Certifications

  • Property Management Certification - Summit Group
  • Certified Maintenance Manager (CMM) - Northwind
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Refrigeration Service Engineers Society (RSES) Certification
  • Tennant Relations and Occupant Retention Professional Certification – Brightline
  • Certificate in Sustainable Building Operations

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