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Skills

  • MS Office
  • Team leadership and supervision
  • Team building
  • Customer service and resident satisfaction
  • Building codes and compliance
  • Organization
  • Collaboration with leasing teams
  • Operational improvement
  • Budgets
  • Supervision

Work Experiences

  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
  • Achieved a 39% improvement in tenant satisfaction.
  • Boosted operational efficiency.
  • Collaborated directly with property managers to prioritize unit upgrades and ensure 17 units met or exceeded leasing standards ahead of category.
  • Analyzed blueprints and schematics.
  • Acquired OSHA to manage hazardous materials safely and ensure attentive compliance with environmental regulations.
  • Achieved a 24% on-time delivery rate.
  • Hard floors were scuffed, top-coated, buffed, and varnished by me.
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Oversaw inventory supplies, including category and metric products, and submitted lists to Make Ready Supervisor for items that needed to be reordered right away.

Summaries

  • Individual with 11 years of experience cleaning program buildings who is trustworthy.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Trained in operating equipment, handling chemicals, and restocking supplies.
  • A forward-thinking Make Ready Supervisor, consistently streamlining make-ready processes to ensure timely and profitable property turnovers.
  • Experienced team player with a proven track record of service, excellent organizational skills, and a methodical approach to juggling multiple tasks.
  • Achieved a 75% sign-off rate for unit cleanliness.
  • Team leadership and vendor management are known for being completed within the specified timeframes.
  • Make Ready Supervisor seeking new opportunities in the metric industry.
  • To department supervisors, identifies and reports safety hazards and major repair needs.
  • Professional with a positive attitude who is available to work a variety of hours.

Accomplishments

  • Replaced outdated preparation techniques with industry best practices, leading to 16% faster completion rates and improved unit readiness.
  • Developed and maintained a make ready calendar, aligning tasks with leasing schedules and reducing last-minute requests and rush preparation by 69%.
  • Collaborated with external contractors to expedite repairs and renovations, reducing unit vacancy duration by 77%.
  • Worked closely with the property management team to inspect prepared units, achieving a 33% satisfaction rate in cleanliness, functionality, and readiness.
  • Supervised make ready activities across Boston, ensuring completion of all tasks under budget and within several months, leading to a Outstanding Service Award recognition.
  • Enhanced compliance with system across all prepped units, receiving zero safety code violations during annual property inspections.
  • Audited work completed by subcontractors, ensuring all projects adhered to quality standards and providing feedback that reduced rework by 27%.
  • Monitored and adjusted labor assignments based on project needs, optimizing team output and reducing turnaround delays by 27%.
  • Utilized a comprehensive inspection checklist to ensure compliance with procedure, reducing future maintenance call-backs by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Construction Management Association of America (CMAA)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • International Association of Home Inspectors
  • Institute of Building Safety Managers
  • Certified Facility Manager (CFM) program
  • Certified Apartment Maintenance Technician (CAMT)
  • Property Management Institute
  • National Apartment Association (NAA)
  • Institute of Real Estate Management (IREM)

Certifications

  • Certificate in Electrical Systems Fundamentals
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Maintenance Manager (CMM) - Northwind
  • Risk Management for Property Managers – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • NCCER HVAC Certification
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • National Fire Protection Association (NFPA) Electrical Safety Certification

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