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Skills

  • Communications
  • General ledger reconciliation
  • Customer service excellence
  • Performance metrics analysis
  • Client Satisfaction Improvement Strategies
  • Problem resolution
  • Scheduling
  • Business operations
  • Budget creation and financial forecasting
  • Program equipment

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Assisted in preparing reports for C-level executives.
  • Achieved a 53% cost reduction in annual office maintenance.
  • Intervened between Business Office Administrators during arguments and diffused tense situations using risk assessment and process improvement.
  • Audited vendor invoices and managed payment cycles, ensuring accuracy and avoiding late fees, reducing operational costs by $3 yearly.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Was in charge of billing, collection, and reporting for an office that generated over $3 per year.
  • Collaborated with HR to design employee incentive and reward programs, boosting staff morale and engagement by 44%.

Summaries

  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional in office management and administration with 9 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • With over 3 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • With 7 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • These abilities, as well as a strong work ethic, are available.
  • Adept at reconciling general ledger accounts.

Accomplishments

  • Implemented multi-location office management tools, maintaining consistent operational practices and reducing administrative overhead by 26%.
  • Successfully managed a team of 7 administrative professionals to support daily operations across multiple office locations.
  • Facilitated year-end compliance audits by implementing new reporting procedures, resulting in zero issues during review.
  • Designed and implemented office training programs on new software systems, leading to 78% increase in team-wide productivity.
  • Negotiated vendor contracts for office supplies, leading to a 83% reduction in annual expenses while maintaining service quality.
  • Prepared monthly financial reports and forecasts, providing actionable insights that reduced operational expenses by 29%.
  • Successfully converted the office to a paperless system, reducing physical file storage costs by 84%.
  • Organized and executed corporate events managing over 16 attendees, overseeing budget and vendor interactions, contributing to 59% increase in event attendance.
  • Led successful coordination of office move to Raleigh, handling budget, logistics, and team engagement, resulting in zero business interruption.
  • Designed and enforced procedures for handling and safeguarding sensitive financial data, ensuring 100% compliance with category.

Affiliations

  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Administrative Management Society (AMS)
  • Certified Administrative Professional (CAP) Certification
  • Association of Business Process Management Professionals (ABPMP)
  • Administrative Professionals Advisory Council (APAC)
  • Association for Computing Machinery
  • National Association of Social Workers
  • National Association of Professional Administrative Services (NAPAS)

Certifications

  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Professional in Administrative Certification of Excellence (PACE)
  • HubSpot Inbound Marketing Certification
  • Administrative Financial Management Certificate
  • Fiscal & Accounting Certificate from procedure
  • ServSafe
  • QuickBooks Certified User
  • Certified Budget Specialist (CBS)

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