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Skills

  • Class A licensed
  • Defensive driving techniques
  • GPS tracking and dispatch optimization
  • Team management
  • Supervision
  • Commercial Driver's License (CDL) certification
  • Adherence to city ordinances for transport
  • Fleet management best practices
  • Accident Scene Management
  • Tractor maintenance

Work Experiences

  • Collaborated with dispatch and customer service teams.
  • Boosted client satisfaction by 17%.
  • Transported Microsoft Excel to three years customer locations.
  • Increased team efficiency by using forklifts, cranes, and other equipment to move materials.
  • Assisted in the recovery and securing of luxury and high-value vehicles, ensuring zero damages during transport across Phoenix.
  • Collaborated with dispatch and customer service teams to optimize routing schedules, improving efficiency by 33%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved zero added damage during recovery.
  • Carried out safe and efficient long-distance hauls using heavy-duty tow trucks, covering 3 miles per week for both commercial and private clients.

Summaries

  • Loads weighing more than 12 pounds were efficiently prepared, minimizing damage and supporting productivity goals.
  • Clear understanding of performance reporting and workflow optimization as well as client relations training.
  • Achieved 48% on-time delivery rate.
  • Reliable and punctual, with strong physical stamina, teamwork skills, and a strong work ethic.
  • Accomplished Towing Operator with a keen focus on customer satisfaction, achieving 48% repeat business by providing timely, reliable service.
  • Within Miscellaneous, senior Towing Operator and outstanding performer in process improvement and cross-functional collaboration.
  • Adept at managing accident recovery and breakdowns.
  • Experienced Towing Operator with expertise in warehouse equipment operation and troubleshooting.
  • Collaborated with teams to boost routing accuracy by 43%.
  • Built lasting client relationships through dependable and prompt service, increasing contractual customer loyalty by 35%. Consistently recognized for reliability.

Accomplishments

  • Spearheaded a maintenance audit that reduced repair costs by 49% through proactive identification of mechanical issues in tow fleet.
  • Worked with insurance adjusters to document vehicle condition upon arrival, reducing liability claims by 64% by using Asana.
  • Executed pre-trip and post-trip inspections resulting in a reduction of downtime by 29% due to early detection of vehicle issues.
  • Worked with a team implementing new recovery technology that led to a 80% boost in accident site efficiency.
  • Resolved 2 breakdowns in 2023, providing critical 24/7 towing assistance in challenging locations with zero delay-related complaints.
  • Provided towing support for fleet vehicles, reducing on-road breakdown occurrences through regular maintenance compliance and inspections.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed 14 long-distance vehicle transports in 16 months, maintaining a damage-free record, which led to increased customer referrals.
  • Consistently achieved 25% of safe vehicle recovery targets, contributing to Vantage's exceptional service lead in the Southwest.
  • Successfully developed and executed a new rotational shift schedule, improving operator availability and assignment response coverage by 40%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Occupational Safety and Health Administration (OSHA) Training
  • Roads, Trailers, and Safety (RTS) Association
  • Association of Professional Tower Operators (APTO)
  • American Automobile Association (AAA) Member
  • Member of Denver Emergency Management Task Force
  • Jaycees
  • Society of Women Engineers
  • Rotary International

Certifications

  • Heavy Vehicle Accident Recovery Certification - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Tow Truck Registration (CTR) - Massachusetts
  • Hydraulics System Specialist Training - method
  • Certified Heavy Duty Towing Recovery Supervisor - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Towing and Recovery Instructor from initiative
  • Hazardous Material (HAZMAT) Endorsement on CDL - 2015
  • Certified Vehicle Recovery Operator - Institute of Vehicle Recovery (IVR)

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