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Skills

  • Scheduled services
  • Client relationship management
  • Customer service standards
  • IP Services
  • Customer service awareness
  • Quality service
  • Culturally sensitive service provider
  • Commercial and residential wiring
  • Interpersonal communication
  • Call center customer service

Work Experiences

  • Worked with Residential Service Worker on program operations, including providing participant feedback and improvement suggestions.
  • Collaborated with mental health professionals.
  • Collaborated with healthcare professionals to design individualized care strategies that maximized client progress over time.
  • Awarded for excellent service delivery.
  • Oversaw the delivery of standard project by initiative team, which resulted in standard.
  • Built and maintained a resource directory for homeless individuals, linking them to immediate shelter options during severe weather.
  • Administered prescribed medications.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with system customers to determine their needs and deliver metric service.

Summaries

  • Committed to maintaining accurate case notes.
  • Compassionate Residential Service Worker adept at managing care for individuals with complex needs, providing comprehensive support through accurate documentation and compliance with program. Skilled in conflict resolution and reducing wait times for housing by 16 weeks.
  • Demonstrated ability to form and maintain long-term relationships.
  • Administered medications.
  • Committed Residential Service Worker with 16 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in workflow optimization and process improvement backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bolstered individual growth and progress.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.

Accomplishments

  • Implemented new protocols aligned with state safety regulations, earning the facility an inspection rating of 21% compliance.
  • Led emergency drills on health and safety protocol, achieving full compliance with state guidelines and improving response times by 84%.
  • Liaised with family members to ensure consistent communication on resident progress and developed actionable plans that improved family involvement.
  • Worked directly with Residential Service Worker supervision, ensuring alignment with mental health and safety guidelines to achieve a 78% improvement in resident compliance.
  • Monitored medication distribution and health appointment adherence, improving compliance rates by 66%, resulting in better overall health outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced crisis situations by 31% through proactive intervention strategies and mental health first aid, improving overall residential stability.
  • Organized cultural sensitivity training sessions for staff, improving team empathy and conflict resolution skills among diverse clientele.
  • Trained fellow staff members in emergency response protocols, which reduced incident response times by 67% and ensured robust crisis management.
  • Documented and resolved metric which led to initiative.

Affiliations

  • Society of Human Resource Management
  • National Association of Social Workers
  • Supported Housing Providers Network
  • Jaycees
  • Professional Association of Therapeutic Horsemanship International (PATH Intl.)
  • International Association of Administrative Professionals
  • National Child Traumatic Stress Network (NCTSN)
  • Society of Women Engineers
  • Association of Community Health Nursing Educators
  • International Association for Human Services Professionals

Certifications

  • Domestic Violence and Sexual Assault Advocacy Certification by Lakeside Partners
  • Psychiatric Rehabilitation Practitioner Credential (CPRP) by PRA 2022
  • Certified Life Skills Coach (CLSC) from Summit Group
  • Motivational Interviewing Certification from Summit Group
  • Residential Support Worker Certification (RSW) from standard
  • Project Management Professional (PMP)
  • Certified Trauma and Resilience Practitioner (CTRP) from procedure
  • Certified Business Analysis Professional (CBAP)
  • Substance Abuse Counselor Certification from standard
  • Apple Certified Associate (ACA)

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