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Skills

  • Bug tracking
  • Project organization
  • Relationship development
  • Operational improvement
  • Technical documentation
  • Customer service
  • Bookkeeping
  • API integrations
  • Mail handling
  • Team management

Work Experiences

  • Aided in patch management.
  • Assisted in cross-platform integration for Jira, facilitating smoother operations across teams and resulting in 19% fewer compatibility issues.
  • Assisted senior IT staff.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Collaborated in the deployment of Tableau.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Collaborated in the deployment of SAP across multiple teams, all within the set budget and ahead of schedule by 10 weeks.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Junior Technical Assistants and clients.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Created time sheets for 13 executives and employees in one year.

Summaries

  • With a background in accounting and finance, I am a talented administrative professional.
  • Adept at database maintenance.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Meticulous Junior Technical Assistant capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Achieved results within 9 months of project initiation.
  • Junior Technical Assistant is a talented Junior Technical Assistant who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • For initiative business objectives, outgoing and efficient Junior Technical Assistant versed in process improvement.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 3 years of excellence in program settings and CPA competencies.
  • Using PMP competencies and 10 years of excellence in category settings.

Accomplishments

  • Provided ongoing support and troubleshooting for Salesforce, resolving 17% of technical issues on first contact.
  • Provided customer-facing technical support for clients’ troubleshooting inquiries, achieving high satisfaction ratings of 75% for 2022.
  • Supported the research and selection of procedure, influencing improvements in the overall IT infrastructure deployment.
  • Executed timely procurement and delivery of hardware, averting project delays and improving overall project turnaround by 18 weeks.
  • Organized technical documentation for metric, improving information accessibility and reducing issue response times by 31%.
  • Conducted system audits and identified inefficiencies, leading to a 69% reduction in downtime across customer success.
  • Facilitated the upgrade and maintenance of legacy systems, saving 4 in potential system replacement costs for the organization.
  • Automated data entry processes using Power BI, reducing manual errors by 24% and improving team’s overall productivity.
  • Worked closely with vendors and internal teams to identify cost-effective solutions, resulting in a 15 reduction in project expenditures.
  • Resolved product issue through consumer testing.

Affiliations

  • Computer Science Teachers Association (CSTA)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Data Science and Computational Technology
  • Open Compute Project Foundation
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • National Association of Communication Systems Engineers (NACSE)
  • Society for Industrial and Applied Mathematics (SIAM) - Computational Science and Engineering Group
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Application Security Engineer (CASE)
  • Certified Information Technology Professional (CITP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Azure Fundamentals
  • OCP (Oracle Certified Professional) Database Administrator
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certification in IT Service Management (ITIL Foundation)
  • Amazon Web Services (AWS) Certified Cloud Practitioner

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