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Skills

  • Interpersonal communication
  • Operational improvement
  • Operational workflow coordination
  • First Aid/CPR
  • Problem resolution
  • Assessment tool calibration
  • Real-time technical troubleshooting
  • Psychological test scheduling
  • MS Office
  • Psychometric data analysis

Work Experiences

  • Contributed to a 62% reduction in client safety risks.
  • Administered assessments with cultural sensitivity.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Aided in the adjustment of testing protocols.
  • Boosted overall attendance to 15%.
  • Achieved a record 62% participant satisfaction score.
  • Adhered to Scrum Master best practice guidelines.
  • Assisted in the verification process of final test scores.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Psych Test Monitor with 8 years of successful strategic planning and data analysis experience.
  • Addressed issues effectively.
  • Achieved 64% improvement in data reliability.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a record satisfaction score of 27% %.
  • Clear understanding of cross-functional collaboration and client relations as well as strategic planning training.
  • Contributed to individualized treatment plans.
  • Assisted in refining test monitoring procedures.
  • Achieved a 63% informed consent rate.
  • Known for maintaining a positive attitude and consistently outperforming expectations.

Accomplishments

  • Provided specialized training to incoming employees on test monitoring protocols, improving overall compliance by 20%.
  • Introduced digital tools that improved session time tracking, reducing overall test duration by 83% while maintaining quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented participant feedback during post-test sessions, contributing insights that improved future test questions for program.
  • Led the development of post-test feedback mechanisms, increasing actionable participant recommendations by 71%.
  • Utilized ServiceNow to automate test monitoring processes, reducing manual input errors by 55%.
  • Responded promptly to participant needs during testing, de-escalating stressful situations and maintaining a professional environment.
  • Performed risk assessments pre-testing and implemented contingency plans to ensure participant comfort and safety.
  • Resolved product issue through consumer testing.
  • Contributed to the revision of psychological test instructions to increase participant comprehension, reducing common inquiries by 30%.

Affiliations

  • American Psychological Association (APA) – Student Affiliate
  • Member of International Test Commission (ITC)
  • National Academy of Neuropsychology (NAN) - Graduate Member
  • Jaycees
  • Volunteer with Local Psychological Health Task Force
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Freemason
  • Contributor to the Annual Raleigh Psychological Assessment Symposium
  • American Society of Safety Professionals

Certifications

  • Certified Cognitive Behavioral Therapist (CCBT)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Basic Life Support (BLS) Certification
  • Certified Clinical Research Professional (CCRP)
  • CompTIA Security+
  • Human Research Protection Training (HRPT) by Beacon Labs
  • Certified Mental Health Aide (CMHA)
  • Professional Certified Coach (PCC)

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