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Skills

  • Handling customer complaints with resolution
  • Fluency in category
  • Professional communication
  • Networking and prospecting
  • B2B and B2C sales experience
  • Customer lifecycle value enhancement
  • Lead generation strategies
  • Peer training and team skill development
  • Effective prospecting
  • Product knowledge

Work Experiences

  • Accurately assessed customer needs.
  • Adapted sales strategies based on market data.
  • Client management software and computer dialing were two of my strong suits.
  • Generated a minimum of 6 new leads every day.
  • Transported Salesforce to 6 months customer locations.
  • Collaborated with the marketing team.
  • Assisted in strategic planning of telesales campaigns.
  • Achieved a 27% higher close rate for high-priority prospects.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Investigated any problems and reported them to the appropriate department.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 25% customer retention rate on escalated cases.
  • Patient and understanding of customers' concerns and requirements.
  • Achieved a 2% increase in conversion rates.
  • Having the ability to build rapport with each customer.
  • Accomplished in training and mentoring junior sales team members, fostering a 44% improvement in call quality and a 13% increase in their conversion rates.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 38% customer conversion rate on new product launches.
  • Telemarketer with 9 years of experience in the cold calling industry.
  • Telesales Consultant with 10 years of successful risk assessment and stakeholder engagement experience.

Accomplishments

  • Maximized use of KPI tracking tools, ensuring sales targets were met by 51% across process for 2020.
  • Completed 7 cold calls daily, maintaining consistent communication with prospects and achieving a 59% sales conversion rate.
  • Collaborated with the marketing department to develop and refine sales scripts, resulting in a 71% boost in pitch effectiveness.
  • Surpassed annual sales quotas by 53% through consistent individual performance improvements.
  • Trained new hires on telesales techniques, improving overall team performance and raising departmental sales by 50%.
  • Instrumental in boosting customer referrals by 84% after implementing a referral incentive program.
  • Awarded 'Top Performer' in telesales in 2019 for exceeding personal sales targets by 27%.
  • Delivered excellent customer service experiences, achieving a customer satisfaction rating of 61% over 4 calls per month.
  • Established consultative selling techniques that improved cross-sell conversions by 65%, increasing overall sales revenue.
  • Utilized CRM tools to manage leads, keeping 70% of prospects engaged throughout the sales cycle.

Affiliations

  • Member of the Sales Management Association (SMA)
  • Member of the Direct Marketing Association (DMA)
  • Association of Information Technology Professionals
  • Contributor to LinkedIn Sales Navigator Community
  • Trained in Objection Handling Techniques by Sales Acceleration Network (SAN)
  • Rotary International
  • Lions Club
  • International Council of Nurses
  • Completed training in Advanced Telecommunication Sales through system
  • Attendee of the Telemarketing Strategies Conference hosted by metric

Certifications

  • Customer Success Management Specialization - category
  • Advanced Social Selling Certification - category
  • SHRM Certified Professional (SHRM-CP)
  • Digital Marketing Specialization - method - 2020
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified CRM Professional - category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Digital Sales Certification - program

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