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Skills

  • Regulatory compliance
  • Workflow Optimization
  • First Aid/CPR
  • Business operations
  • Time management
  • Team coordination
  • Metric equipment
  • Process improvement
  • Guest seating arrangements
  • Employee training

Work Experiences

  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Analyzed task completion efficiency.
  • Assisted in redesigning the storage format for clean silverware, making the rolling process faster and more efficient for all staff.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Contributed to a reduction in downtime by category per shift.
  • Achieved recognition in 2016.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Transported QuickBooks to several months customer locations.

Summaries

  • Coordinated effectively with front and back of house.
  • Costs were consistently reduced while profits were increased.
  • Silverware Roller with 9 years of successful quality assurance and vendor management experience.
  • Consistently upheld presentation standards.
  • Award-winning Silverware Roller.
  • Adhered to strict protocols for cleanliness.
  • Analytical approach to improving workflows.
  • Collaborated across departments.
  • Adhered to health standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Regularly achieved on-time completion of silverware rolling for 10 tables during even the busiest dining periods with zero presentation errors.
  • Assisted in the standardization of silverware rolling processes, leading to more consistent service quality across all shifts.
  • Partnered with management to establish silverware handling benchmarks, which led to 62% fewer customer complaints related to presentation.
  • Proactively restocked silverware and rolling materials ahead of peak dining hours, reducing downtime by approximately category per shift.
  • Maintained flawless compliance with health and safety regulations, achieving clean audits across 4 consecutive checks.
  • Managed a rotating shift crew of 2 employees, ensuring a seamless transition and continuity of silverware stock for the following shift.
  • Implemented and optimized SOPs for silverware rolling that increased efficiency by 36% over 11 months.
  • Spearheaded the integration of sustainable alternatives for napkins and cutlery, lowering the company’s wastage rates by 9.
  • Monitored silverware usage rates and adjusted restocking orders for holiday events, reducing material waste by 38%
  • Supported the rollout of a new inventory management tool that reduced stock waste by 41% through real-time tracking and reordering.

Affiliations

  • Global Sanitation and Hygiene Association
  • National Association of Social Workers
  • Dining Hospitality Training Institute
  • Restaurant Facility Management Association (RFMA)
  • Project Management Institute
  • Professional Waitstaff & Service Crew Association
  • Restaurant Sanitation and Compliance Group
  • National Food Safe Practices Organization
  • Society of Hospitality Design and Aesthetics
  • Society of Human Resource Management

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Professional Food Manager (CPFM)
  • First Aid/CPR Licensed by Ironclad Systems
  • ServSafe Workplace®: Sexual Harassment Prevention & Response Training
  • Certified Public Accountant (CPA)
  • ServSafe
  • Salesforce
  • First Aid/CPR Certified
  • Introduction to Hospitality Management Certificate by method

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