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Skills

  • Mentoring and coaching
  • Conflict resolution
  • MS Office
  • Customer service
  • Relationship development
  • Sales and marketing
  • Project organization
  • Team management
  • Negotiation
  • Procurement management

Work Experiences

  • Achieved a 73% improvement in overall satisfaction ratings.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Created category and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Oversaw a group of 12 program associates who dealt with the department's daily and complex requirements.
  • Achieved 59% under projected spending.
  • Taught Current Supervisors and Current Supervisors effective customer service techniques, resulting in a 16% increase in client satisfaction.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Current Supervisor who is proactive and meticulous, with over 13 years of experience in the procedure industry.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Dynamic application of risk assessment and data analysis in a fast-paced business environment.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Forward-thinking manager with 12 years of manufacturing project management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.

Accomplishments

  • Facilitated coaching and training sessions for 2 junior staff, enhancing their skillsets and improving overall department productivity by 56%.
  • Mentored and coached junior supervisors, resulting in 6 team members receiving promotions within 6 months.
  • Supervised the training and onboarding of over 13 new hires, reducing employee turnover by 33% due to enhanced onboarding processes.
  • Collaborated with department heads to implement quarterly review systems, resulting in a 60% increase in cross-departmental performance.
  • Designed a career development pipeline that provided clear growth paths, leading to a 61% increase in employee retention over one year.
  • Analyzed and optimized team workflows, leading to a 52% increase in daily productivity over one year.
  • Implemented a feedback loop system, allowing for continuous process refinements, which increased efficiency by 50%.
  • Streamlined communication between teams and stakeholders to ensure alignment on objectives and deadlines, resulting in 2% on-time delivery.
  • Partnered with HR to develop a succession planning program, increasing internal promotions by 32% within the past year.
  • Oversaw customer service department, improving response times by 6 months and boosting customer satisfaction scores by 43%.

Affiliations

  • American Management Association (AMA)
  • International Foundation of Employee Benefit Plans (IFEBP)
  • Association for Computing Machinery
  • Lions Club
  • Project Management Institute (PMI)
  • Leadership Excellence & Development Forum (LEAD)
  • American Society of Safety Professionals
  • Performance Management Association (PMA)
  • Association for Strategic Planning (ASP)
  • American Association of Budget and Program Analysts (AABPA)

Certifications

  • ISO 9001:2015 Lead Auditor – system - 2023
  • Strategic Human Resources Leadership – eCornell, 2024
  • Google Project Management Certificate - Coursera - 2020
  • High-Performance Leadership Certificate – IMD Business School, 2018
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Six Sigma Green Belt Certification 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Diversity, Equity, and Inclusion in the Workplace Certificate – University of Chicago, 2024

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