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Skills

  • Team building
  • Problem resolution
  • Workforce planning
  • Meeting facilitation
  • Operational improvement
  • Process automation
  • Team management
  • Organization
  • Succession planning
  • Customer service excellence

Work Experiences

  • Identified initiative areas in need of improvement and implemented process program, resulting in a 16% increase in productivity.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Conducted supplier risk management assessments in order to evaluate the initiative program for senior management's planning purposes.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Created category and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.

Summaries

  • Expertise in technology and product development.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • To take on a new role in a system setting, I'm ready to offer exceptional leadership and planning abilities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Bringing 4 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.
  • Costs were consistently reduced while profits were increased.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.

Accomplishments

  • Oversaw process improvements in inventory management, reducing stock discrepancies by 83%.
  • Collaborated with team of 7 in the development of process.
  • Applied conflict resolution strategies that improved workforce morale and led to a 84% decrease in workplace grievances.
  • Successfully managed the resolution of operational bottlenecks, reducing project lead times by 54% and enhancing team productivity.
  • Spearheaded a diversity and inclusion task force that resulted in improved diversity metrics across the department, recognized with Innovation Award in 2018.
  • Supervised several continuous improvement projects that led to a 77% efficiency increase in standard operating procedures.
  • Oversaw customer service department, improving response times by 6 months and boosting customer satisfaction scores by 43%.
  • Contributed to the development of workforce scheduling plans, ensuring resources were appropriately allocated and reducing overtime costs by 28%.
  • Facilitated weekly team meetings to address KPIs and performance metrics, resulting in sustained performance improvements of 17% across finance.
  • Collaborated with department heads to implement quarterly review systems, resulting in a 60% increase in cross-departmental performance.

Affiliations

  • International Association of Business Communicators (IABC)
  • Rotary International
  • American Medical Informatics Association
  • Association for Talent Development (ATD)
  • International Association of Administrative Professionals
  • Finance and Budget Executives International (FBEI)
  • National Diversity Council (NDC)
  • Project Management Institute
  • International Mentoring Association (IMA)
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Certified Public Accountant
  • Graduate Certificate in Organizational Leadership – framework, Raleigh, 2018
  • International Management Certificate – metric, Denver, 2021
  • Certified in Production and Inventory Management (CPIM) - APICS 2019
  • Certified Manager (CM) - initiative, 2023
  • Diversity, Equity, and Inclusion in the Workplace Certificate – University of Chicago, 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) – 2017
  • Leadership Coaching for Organizational Performance – George Mason University, 2019
  • Google Project Management Certificate - Coursera - 2020

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