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Skills

  • Calendar management
  • Team building
  • Audit preparation
  • Invoicing and purchase order processing
  • Expense Reconciliation
  • CRM software proficiency
  • Client follow-up strategies
  • Organization
  • Budget Management
  • Event planning

Work Experiences

  • Achieved 61% cost reduction.
  • Analyzed department-specific KPIs.
  • Determined the initiative objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Assisted senior management in special projects.
  • Collaborated with HR to plan and execute employee onboarding sessions, increasing retention rates by 70% compared to previous years.
  • Analyzed incoming correspondence.
  • Collaborated with cross-functional teams to update and maintain client records, ensuring 100% compliance with regulatory policies.
  • Conducted training sessions on Power BI for team members, resulting in a 62% decrease in support requests.
  • Collaborated with the IT department to troubleshoot software issues, reducing downtime by 13 hours weekly.
  • Obtained permits, insurance, and procedure notices for events.

Summaries

  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Achieved a 63% improvement in customer retention.
  • Collaborated with cross-functional teams.
  • Individual who is highly motivated and upbeat, with excellent organizational and communication skills.
  • Adept at implementing streamlined filing systems.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Achieved a 54% reduction in unresolved client requests.
  • Customer service guru and problem solver extraordinaire.
  • Costs were consistently reduced while profits were increased.
  • Adept at crafting error-free correspondence.

Accomplishments

  • Collaborated with team of 9 in the development of category.
  • Reduced office supply costs by negotiating vendor contracts, resulting in a savings of $9 annually.
  • Managed the calendar for senior leadership, scheduling 10 meetings per week with flawless timing and coordination.
  • Assisted in developing client retention strategies that resulted in a 74% increase in overall satisfaction.
  • Created and delivered presentations on operational efficiency improvements, which were adopted by the leadership team.
  • Prepared and distributed meeting agendas for key stakeholders, ensuring clear communication and timely project execution.
  • Generated reports on client inquiries and complaints, enabling leadership to proactively address areas of improvement.
  • Conducted data analysis across multiple departments, leading to fact-based decisions that increased efficiency by 41%.
  • Collaborated with vendors and internal teams to streamline operations, reducing costs by 30% over the past year.
  • Supported daily operations of the business services team, ensuring smooth workflow and proper prioritization of incoming requests.

Affiliations

  • National Association of Administrative Professionals (NAAP)
  • Business Service & Support Network (BSSN)
  • Team Collaboration Skills Certification
  • Association of Executive and Administrative Professionals (AEAP)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • National Business Services Alliance
  • American Marketing Association
  • Rotary International
  • Jaycees

Certifications

  • Business Analytics Specialization - method
  • Certified Business Services Consultant (CBSC)
  • Certified Public Bookkeeper (CPB)
  • Certified Expert in Data Management (CEDM)
  • Cisco Certified Network Associate (CCNA)
  • Google Project Management: Professional Certificate
  • ServSafe
  • Certified Customer Service Professional (CCSP)
  • Certified Public Accountant
  • Notary Public Commission - Seattle

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