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Skills

  • User support
  • Customer issue resolution in Tier-3 support
  • Team building
  • Preventative equipment maintenance
  • Initiative equipment
  • Equipment upgrades
  • Organization
  • Hardware installation and configuration
  • Communications
  • Regulatory compliance

Work Experiences

  • Configured and maintained wireless routers.
  • Completed project on time.
  • Achieved Innovation Award.
  • Created cost estimates for the installation and operation of the system and its components.
  • Assisted with vulnerability assessments on corporate wireless networks, minimizing the entry points for external threats.
  • Collaborated with local contractors on structural upgrades.
  • Assisted with vulnerability assessments.
  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Boosted system responsiveness.
  • Complied with ITIL standards.

Summaries

  • Accomplished in upgrading both hardware and firmware, decreasing network latency by 11ms and elevating overall system responsiveness for all users.
  • Achieved 13% overall system uptime after project completion.
  • Collaborated with contractors on structural tower upgrades.
  • Achieved signal coverage enhancement by standard for the region.
  • Physically fit and agile, able to lift over 4 pounds and work in tight spaces.
  • Troubleshooting and installing initiative and process products for a wide range of clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Successful client relations and project management Communications Technician.
  • Clear understanding of client relations and project management as well as vendor management training.

Accomplishments

  • Successfully managed the transition to 5G networks in Raleigh, improving network speed and reducing latency times by 15%.
  • Completed nationwide standardization of wireless infrastructure across 18 facilities, ensuring consistent network uptime and performance.
  • Led cross-functional collaboration on implementing new wireless mesh networks, improving overall system redundancy in 14 critical business locations.
  • Mentored a team of junior technicians, improving their troubleshooting capabilities and reducing incident resolution times by 36%.
  • Implemented secure wireless networks in highly sensitive areas, following industry-standard protocols resulting in 64% more secure operation environments.
  • Successfully performed preventative maintenance on wireless communication equipment, reducing downtime by 43% and lowering repair costs for 10 major devices.
  • Provided on-site wireless network support and maintenance, increasing client satisfaction by reducing service calls by 45%.
  • Played a critical role in the creation of a failover plan for wireless networks, boosting system resilience and availability in case of outages.
  • Troubleshot complex connectivity issues using QuickBooks, reducing average downtime per incident by 15%.
  • Conducted spectrum analysis using Microsoft Excel to isolate and resolve interference issues, improving signal strength by 66% for network-critical areas.

Affiliations

  • Affiliate of the Mobile and Wireless Communications Enablers (MOBIWCOM), specializing in wireless network designs 2018
  • Certified in Antenna Technology from RF & Microwave Society 2021
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Enrolled in the Network Professional Association’s (NPA) wireless expert group since 2021
  • Lions Club
  • Member of the Wireless Communications Association International (WCAI) since 2016
  • Member of the Wi-Fi Alliance focused on promoting high-quality wireless connectivity standards 2021
  • Member of the Telecommunications Certification Organization (TCO) 2021
  • Engaged with the Small Cell Forum for improving wireless systems in congested areas since 2020

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Wireless Security Professional (CWSP)
  • Certified Wireless Design Professional (CWDP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Aruba Certified Mobility Professional (ACMP)
  • Certified Wireless Network Associate (CWNA)
  • Aruba Certified Mobility Associate (ACMA)
  • CompTIA Network+

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