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Skills

  • Networking
  • Data entry accuracy
  • Calendar management and scheduling
  • Supervision
  • Conflict resolution and problem-solving
  • Communication skills
  • Regulatory compliance
  • Proficient in Mandarin
  • Public speaking
  • Customer relationship management (CRM) systems

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with travel agencies.
  • Assisted in creating promotional materials.
  • Achieved over 34% fewer cancellations.
  • Acted as liaison between guests and service providers.
  • Assisted guides in managing group dynamics on tours, helping to diffuse potentially difficult situations and maintain group cohesion.
  • Assisted in creating and distributing promotional materials such as brochures and flyers, contributing to a 78% year-over-year rise in reservations.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved zero discrepancies in transactions.
  • Collected detailed feedback from tourists using surveys.

Summaries

  • Boosted operational success by 28%.
  • Adept at handling 14 in daily transaction processing with zero discrepancies while contributing to company profits through efficient payment handling.
  • Collaborated with local businesses.
  • Collaborative team player with a knack for working alongside tour guides and marketing teams to optimize tour offerings and drive traffic by 44%.
  • Achieved results over two years.
  • Achieved 16% more positive feedback on tour scripts.
  • Achieved complete accuracy in transactions.
  • Achieved results within 18 months timeframe.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Exceptional customer service and public speaking abilities.

Accomplishments

  • Raised attendance for specialty tours by 21% through effective use of email marketing campaigns and targeted social media ads.
  • Created visually compelling promotional material using process, which contributed to a 49% rise in engagement across social media platforms.
  • Successfully utilized Microsoft Excel to track tour inventory, achieving over 53% cost reduction in resource management.
  • Documented and resolved program which led to initiative.
  • Collaborated with local tourism offices to create joint promotional campaigns, leading to a 23% increase in regional tourist bookings.
  • Developed a training manual for new team members, which lowered onboarding time by 11 days.
  • Successfully transitioned office processes to cloud-based systems, improving team collaboration and reducing administrative workload by 48%.
  • Handled event logistics for large tour groups of up to 10 tourists, ensuring minimal disruptions with 47% fewer operational errors.
  • Trained junior staff in optimizing customer service touchpoints, cutting complaint resolution time by 41% hours.
  • Boosted local business engagement by partnering with program for cross-promotions, increasing joint foot traffic by 37% during 5 months.

Affiliations

  • European Federation of Tourist Guide Associations (FEG)
  • Tourism and Hospitality Association in Atlanta
  • Rotary International
  • National Park Foundation Tour Guide Program
  • Freemason
  • American Tour Guide Association (ATGA)
  • Professional Association of Innkeepers International (PAII)
  • Adventure Travel Trade Association (ATTA)
  • Society of Women Engineers
  • Association of Professional Tour Guides in Seattle

Certifications

  • Visitor Service Certification by system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Introduction to Adventure Tourism and Guiding Certificate by Summit Group
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Language Proficiency Test Certificate in program
  • Certified Public Accountant
  • Data Analytics for Tourism Certificate by HubSpot

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