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Skills

  • Operational improvement
  • Client Escalation Management
  • Financial forecasting
  • Budgets
  • Employee training and development
  • Communications
  • Business Planning
  • Financial Management
  • Networking and relationship building
  • Supervision

Work Experiences

  • Identified system areas in need of improvement and implemented metric program, resulting in a 9% increase in productivity.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Taught Current Managers and Current Managers effective customer service techniques, resulting in a 13% increase in client satisfaction.
  • Welcomed new members and established and updated memberships in Meridian method programs.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a significant metric by making proactive decisions based on market expertise and business knowledge.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved Employee of the Year for continuous improvement.

Summaries

  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Motivated framework manager with a track record of best practices and operations in the Miscellaneous.
  • Develop strategic business partnerships and relationships.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bringing 9 years of industry experience to Meridian, and ready to take on a challenging, growth-oriented role.
  • Professional who is both energetic and poised.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Enhanced client presentations for investor relations using data-driven insights, leading to a successful capital raise of $189,000 from 7 investors.
  • Collaborated with the IT department to deploy metric, integrating processes across departments and reducing errors by 42%. Team collaboration improved by 72% as a result.
  • Oversaw a fleet management upgrade, which lowered transportation costs by 18% and reduced delivery time errors, enhancing overall customer satisfaction.
  • Led system integration for SAP, decreasing operational delays by 27% and providing faster delivery of services to customers.
  • Designed a workforce scheduling system that increased staffing efficiency by 48% and reduced overtime expenses by $16,000 within 12 months.
  • Initiated and executed a process automation project that reduced manual intervention by 27%, thereby increasing accuracy and efficiency in daily operations.
  • Standardized operational processes across 18 locations, cutting redundancies and improving efficiency by 69% in the past year.
  • Conducted monthly data audits and performance reviews, reducing accounting errors by 36% and improving monthly reporting accuracy.
  • Collaborated with senior leadership to redefine role requirements, aligning organization structure with business goals, resulting in 24% overall operational capacity improvement.
  • Collaborated with team of 11 in the development of metric.

Affiliations

  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Member, National Contract Management Association (NCMA)
  • Member, Association for Talent Development (ATD)
  • Association of Information Technology Professionals
  • Member, International Academy of Management (2015)
  • Society of Human Resource Management
  • Member, International Organization for Standardization (ISO) Committee
  • Freemason
  • Society of Women Engineers

Certifications

  • Certified Professional in Management (CPM) - 2022
  • Certified Business Analysis Professional (CBAP) category, 2021
  • Salesforce
  • Global Supply Chain Management (GSCM) Certification - 2016
  • Strategic Management Performance System (SMPS) Certification - Ironclad Systems (2017)
  • Six Sigma Black Belt - Vantage
  • Certified Risk Manager (CRM) - The National Alliance for Insurance Education & Research - 2016
  • Certified Information Systems Manager (CISM) - ISACA (2020)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)

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