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Skills

  • Building blocks of learning
  • Group tutoring for exam preparation
  • Building and teaching custom course modules
  • Transitional support
  • Verbal and written communication
  • Regulatory compliance
  • Organization
  • Emergency technical support
  • Budgets
  • Customized Training Program Development

Work Experiences

  • Administered practical exams within a controlled lab environment, assisting instructors in grading and improving exam efficiency by 19%.
  • Contributed to a 77% reduction in technical inquiry requests annually.
  • Contributed to students' PMP completion.
  • Assessed students' progress in framework complex coding methods and devised a strategy for success.
  • Used positive reinforcement techniques to give students feedback in order to encourage and build confidence in them.
  • Collaborated with campus IT to introduce eco-friendly lab policies, reducing lab power consumption by 74%.
  • Assisted students in resolving printer issues.
  • Achieved 17% higher student satisfaction scores.
  • Collaborated with campus IT.
  • Created structured activities for interactive learning, such as word analysis, comprehension, and fluency.

Summaries

  • Positive and upbeat communicator with strong organizational skills.
  • Achieved downtime averaging under several months per quarter.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 38% higher student satisfaction scores.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of risk assessment and process improvement as well as team leadership training.
  • Specializes in one-on-one instruction, teamwork, and relationships with students, parents, and support staff.
  • Achieved measurable positive impacts on student outcomes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Initiated lab equipment inventory tracking using ServiceNow, reducing equipment loss incidents by 85% over the past year.
  • Coordinated training sessions on QuickBooks for elective courses, which contributed to students passing their Scrum Master exams.
  • Enhanced student proficiency in metric by creating tailored learning modules, resulting in quicker completion of project assignments.
  • Automated several lab reporting tasks using QuickBooks, saving an average of 15 hours per week in technical support labor.
  • Reduced course dropout rates by 32% through consistent tutoring support in Jira, significantly increasing course completion rates.
  • Trained students on printer network configuration, resulting in 18% fewer printer-related technical issues.
  • Streamlined network printing process, decreasing printer-related service requests by 50%, promoting better resource usage in the lab.
  • Improved collective student performance by an average of 41% through targeted group tutoring sessions before midterms.
  • Documented and resolved framework which led to method.
  • Co-created a study guide repository with university faculty, which improved examination pass rates by 75%.

Affiliations

  • Lions Club
  • Microsoft Certified Solutions Expert (MCSE)
  • Cloud Native Computing Foundation (CNCF) Student Member
  • Society of Human Resource Management
  • National Science Teachers Association (NSTA) – Educational Technology Division
  • Society for Information Management (SIM)
  • IEEE Computer Society
  • ACM SIGCSE (Special Interest Group on Computer Science Education)
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Certified Internet Webmaster (CIW) Database Design Specialist
  • Microsoft Certified: Azure Fundamentals
  • Google IT Support Professional Certificate system
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Salesforce
  • CompTIA IT Fundamentals (ITF+)
  • Certified Python Programming Professional (CPPP)
  • First Aid/CPR Certified
  • Microsoft Certified: Modern Desktop Administrator Associate

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