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Skills

  • Communications
  • Group tutoring
  • Active monitoring of security vulnerabilities
  • Improvement of student satisfaction metrics
  • Effective communication with faculty and staff
  • Operational improvement
  • Project organization
  • Implementation of access control policies
  • Elementary education
  • Student progress reporting

Work Experiences

  • Contributed to a 77% reduction in technical inquiry requests annually.
  • Conducted weekly drop-in sessions addressing student queries on subjects ranging from risk assessment to performance reporting, consistently achieving positive feedback from attendees.
  • Assisted students in resolving scanner issues.
  • Achieved a 53% faster resolution rate.
  • Created structured activities for interactive learning, such as word analysis, comprehension, and fluency.
  • Achieved a reduction in lab incident reports by 75%.
  • Achieved a reduction in lab incident reports by 53% through regular maintenance checks and enforcing proper usage guidelines.
  • Assessed students' progress in framework complex coding methods and devised a strategy for success.
  • Allocated resources effectively.
  • Administered practical exams in a controlled lab environment.

Summaries

  • Within Miscellaneous, senior Computer Lab Tutor and outstanding performer in risk assessment and process improvement.
  • Achieved 38% higher student satisfaction scores.
  • Achieved upwards of 24% improvement.
  • Costs were consistently reduced while profits were increased.
  • Adept in training students on development tools.
  • Crafted group review sessions for midterms and finals.
  • Computer Lab Tutor is a multi-talented Computer Lab Tutor who is consistently rewarded for planning and operational improvements.
  • Contributed to an average increase of 63% in students' grades.
  • Adept at curating content-rich training programs spanning Jira, consistently raising exam pass rates by 77% through targeted, interactive instruction.
  • Created step-by-step instructional resources.

Accomplishments

  • Coordinated training sessions on QuickBooks for elective courses, which contributed to students passing their Scrum Master exams.
  • Drove software update rollouts across the lab systems in collaboration with IT, reducing system vulnerabilities by 33%.
  • Collaborated with team of 7 in the development of system.
  • Conducted one-on-one student tutoring in procedure that resulted in 46% increase in student coding assessment scores.
  • Resolved product issue through consumer testing.
  • Assisted in upgrading the hardware infrastructure for lab machines, improving processing speeds and user experience ratings by 53%.
  • Developed and deployed online learning materials, reducing one-on-one tutor sessions by 53% while maintaining student comprehension levels.
  • Introduced proactive troubleshooting practices, reducing lab downtime by 74%, ensuring continuous access for students.
  • Designed a weekly drop-in lab support program, which reduced response time to IT issues by 10 hours, improving student productivity rates.
  • Taught advanced database management to students using QuickBooks and Asana, contributing to their successful completion of Lean.

Affiliations

  • EDUCAUSE Member (Higher Ed IT Leadership)
  • Google Cloud Certified - Associate Cloud Engineer
  • Microsoft Learn Student Ambassadors
  • Amazon Web Services Educate (AWS Educate)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Certified Lab Technologies Specialist 2021
  • Lions Club
  • Freemason

Certifications

  • Microsoft Certified: Power Platform Fundamentals - 2023
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Information Systems Auditor (CISA)
  • Google IT Support Professional Certificate system
  • Google Certified Professional Cloud Architect
  • Microsoft Technology Associate (MTA): Developer strategic planning
  • JavaScript Developer Certification from Lakeside Partners 2024
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA) - 2020

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