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Skills

  • Materials inspections
  • Team building
  • Technical troubleshooting
  • Testing procedures
  • Non-conformance report analysis
  • Operational improvement
  • Customer satisfaction improvement
  • Equipment calibration
  • Process improvement
  • Mitigating quality control risks

Work Experiences

  • Addressed product quality concerns.
  • Achieved 26% productivity improvement.
  • Conducted diligent preparation for regulatory audits.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Achieved launches on or ahead of schedule.
  • Automated quality reporting systems, providing real-time data that increased response time to defects by 55%.
  • Inspected ServiceNow and compared it to industry standards to meet regulatory requirements.
  • Achieved a 17% reduction in returns.
  • Conducted audits of internal and external suppliers.
  • Analyzed materials, components, and products that were in the process of being made as well as those that were finished.

Summaries

  • Achieved 10 consecutive months with zero customer complaints.
  • Collaborated with R&D.
  • Methodical Quality Control Analyst with experience creating protocols to improve manufacturing quality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a reduction of defects by 40%.
  • Within Miscellaneous, senior Quality Control Agent and outstanding performer in client relations and quality assurance.
  • Collaborative leader known for training junior staff.
  • Competent in streamlining operations and quality inspections, reducing inspection time by 44% while maintaining high standards.
  • Collaborated with production teams.
  • Achieved a 60% reduction in returned products.

Accomplishments

  • Collaborated with team of 10 in the development of standard.
  • Reduced overall defect rates by 47% through proactive engagement with product design teams during prototyping.
  • Executed a supplier validation program that improved material sourcing productivity and reduced returns by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized end-to-end quality control workflows, reducing inspection time by 74% while maintaining output accuracy.
  • Directed training programs on risk management and quality protocols, cutting production errors by 37%.
  • Spearheaded continuous quality improvement projects that aligned with Lean Six Sigma principles, decreasing scrap rates by 68% annually.
  • Developed an automated QC tracking system, reducing manual errors by 68% while increasing reporting accuracy.
  • Maintained ServiceNow quality targets as per strict ISO method guidelines, ensuring zero non-conformities during audits.
  • Resolved product issue through consumer testing.

Affiliations

  • Continuous Improvement Manager Forum
  • Lions Club
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Professional Affiliate of The Quality Council of Indiana
  • Society for Quality Assurance
  • International Society for Quality in Health Care (ISQua)
  • Certified Reliability Engineer (CRE) - ASQ
  • National Institute of Standards and Technology (NIST) Affiliate
  • Toastmasters
  • American Productivity & Quality Center (APQC) Associate

Certifications

  • Statistical Process Control (SPC) Certificate
  • Cisco Certified Network Associate (CCNA)
  • Gage Repeatability and Reproducibility (GR&R) Training
  • Certified Pharmaceutical GMP Professional (CPGP) by ASQ
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Supplier Quality Professional (CSQP)
  • Occupational Health & Safety Management Systems (ISO 45001) Lead Auditor
  • Certified Environmental, Safety, and Health Trainer (CET) by BCSP
  • Quality Improvement Associate (CQIA) by ASQ

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