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Skills

  • Team management
  • Customer service excellence
  • Business operations
  • Shipment tracking
  • Administrative support
  • Inventory Management Systems (IMS)
  • Relationship development
  • Security systems
  • Order processing
  • Bilingual customer support Spanish

Work Experiences

  • Was in charge of all tasks delegated to me, including budget management and team leadership.
  • Assisted in the creation of standard procedures.
  • Assisted customers in enrolling in loyalty programs and submitting paperwork.
  • Analyzed stock data.
  • Adopted more efficient scanning techniques.
  • Mixed and matched paints to the specifications of the customer.
  • Worked with others to brainstorm new initiative possibilities.
  • QuickBooks was delivered to customer locations by me.
  • Achieved results from 2021 to 2016.
  • Achieved results within 7 months.

Summaries

  • Achieved a 45% decrease in delivery damages.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 85% decrease in delivery damages through the implementation of quality control protocols for QuickBooks within the first 4 months.
  • Procedure, metric, and system are all available.
  • Experienced with Jira and POS platforms.
  • Desire to apply previous experience to a new role with Harbor & Co. And have a long-term positive impact on the company's operations.
  • Six Sigma certified
  • Communicative and team-oriented, with HubSpot expertise.
  • Adept at organizing promotional displays.
  • Achieved results through team collaboration.

Accomplishments

  • Turned around underperforming order fulfillment metrics by 75%, increasing overall team output within 14 months.
  • Exceeded daily productivity targets by consistently processing 5 orders and meeting 61% accuracy levels.
  • Executed daily stock counts and reconciliations, resulting in 35% fewer inventory discrepancies.
  • Identified and addressed bottlenecks in the packing process, leading to a 63% increase in overall productivity.
  • Developed a strategy to monitor low-stock items, avoiding stockouts and keeping inventory replenished ahead of schedule.
  • Reduced packaging material waste by optimizing packaging design, leading to savings of $4 annually.
  • Recognized for exceeding order fulfillment KPIs consecutively for 3 months.
  • Introduced new labeling strategies to improve order accuracy, reducing mis-shipment occurrences by 20%.
  • Achieved PMP, demonstrating proficiency in inventory management systems and increasing efficiency by 18%.
  • Spearheaded monthly performance reviews, offering feedback and action plans that led to 74% team-wide improvement in product withdrawal speed.

Affiliations

  • Member, National Retail Federation (NRF) - Engaged in industry events, resources, and webinars on inventory management and sales optimization.
  • Affiliate Member, Packaging Professionals Network - Collaborated with industry leaders on protective packaging strategies for fragile shipments.
  • Participant, Institute for Supply Management (ISM) Lean Logistics Program - Enhanced skills for optimizing stock levels and preventing stockouts.
  • Participant, Professional Retail Store Maintenance Association (PRSM) - Focused on effective floor display management and loss prevention methods.
  • Participant, Retail Display Design & Merchandising Conference, 2017 - Learned methods to improve store layout for optimized customer navigation.
  • Member, American Production and Inventory Control Society (APICS) - Developed strategies for efficient inventory coordination.
  • Active Learner, Inventory Management & Optimization, Coursera - Completed relevant courses for enhancing order and delivery synchronization.
  • Affiliate, National Association for Inventory Accuracy (NAIA) - Specialized in methods to enhance stock accuracy and reduce shrinkage.
  • Member, Association for Supply Chain Management (ASCM) - Developed expertise in streamlining order processing and increasing supply chain efficiency.
  • Member, International Association for Inventory Accuracy - Engaged in discussions on loss prevention tactics to reduce warehouse shrinkage.

Certifications

  • Transportation and Logistics Management Certification - Lakeside Partners
  • Certified Sales Associate (CSA) - Lakeside Partners
  • Supply Chain Management Certification – Harbor & Co., 2016
  • First Aid/CPR
  • Certified Warehouse Operations Manager (CWOM) - Cedar Works
  • Certificate in Merchandising - Beacon Labs
  • Certified Public Accountant (CPA)
  • First Aid and CPR Certification Harbor & Co.
  • Certified Inventory Optimization Professional (CIOP) - Seattle
  • Certified Hazardous Materials Management (CHMM) – Summit Group

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