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Skills

  • Product restocking
  • Sales tracking
  • Inventory management
  • Check cashing
  • Liquor law compliance
  • Merchandising expertise
  • Proper refund verification
  • Maintaining store appearance
  • Product and service sales
  • Drawer management

Work Experiences

  • Collaborated with Front End Cashier to resolve issues and address customer concerns.
  • Adhered to company standards.
  • Collaborated with Front End Cashier to resolve issues and address customer complaints.
  • Educated customers about promotions to increase sales.
  • Requested additional cashiers to reduce customer wait times during peak times.
  • By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals.
  • Was in charge of arranging and stocking standard merchandise.
  • Trained as Front End Cashier and provided backup coverage to ensure that customers received the best possible service.
  • Used handheld devices like framework and standard to track inventory, locate items, and request new merchandise.
  • Worked as a cashier, swiping barcoded items across an electronic scanner to record the price and collect payment.

Summaries

  • Experienced Front End Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Team player who is self-motivated, organized, and professional.
  • Customer service and framework POS software training.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Front-end cashier with 12 years of experience in Front End Cashier positions.
  • Trustworthy team player with 7 years of transaction management experience and a positive attitude.
  • Hardworking Cashier with a strong background in process environments, as well as a high level of accuracy and efficiency.
  • Complete purchases and returns while addressing customer concerns and making recommendations for additional merchandise.
  • Efficient at accurately and quickly processing payments.

Accomplishments

  • Recognized for consistently achieving monthly sales goals while maintaining a customer satisfaction rating of 12/9.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Played an integral role in managing inventory at the register, proactively flagging low-stock items and contributing to an optimized supply chain.
  • Achieved status as one of 3 top sales performers in the region comprised of 13 stores.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Increased sales 3% over the past year.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Utilized store apps and mobile payment platforms, successfully processing 74% of electronic payments efficiently.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Balanced daily cash register with a near-perfect 76% accuracy rate from 2023-2022.

Affiliations

  • Association for Computing Machinery
  • Retail Industry Leaders Association (RILA)
  • Association for Retail Management Professionals (ARMP)
  • American Society of Safety Professionals
  • Retail Checkout Efficiency Improvement Association
  • Project Management Institute
  • Association for Customer Service in Retail (ACSR)
  • Jaycees
  • American Marketing Association
  • International Federation of Cash Handling Professionals

Certifications

  • Microsoft Certified Application Specialist (MCAS)
  • Customer Queue Management Certification - Brightline
  • Certified Team Leader in Retail - Meridian
  • Certified Retail Safety Auditor - system
  • Adobe Certified Expert (ACE) Salesforce
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • ServSafe

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