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Skills

  • Wine knowledge
  • Customer satisfaction
  • Hors-d’oeuvres service
  • Food tray carrying
  • Item promotion
  • Accounts payable/receivable
  • Buffet setup and takedown
  • Effective sales techniques
  • Food inspection
  • Wine service

Work Experiences

  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 14 tables per shift.
  • Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service.
  • Made waffles, scooped ice cream, and created specialty sundaes for customers.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
  • Managed food resources, memorized orders, and coordinated service in a 2-table restaurant.
  • Served appetizers, entrees, and refilled beverages for events with up to 9 guests.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Was able to quickly and effectively resolve guest complaints.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.

Summaries

  • Committed to resolving customer complaints in a professional and calm manner.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Efficient Banquet Waiter with over 15 years of experience in framework and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Banquet Waiter with experience working in category restaurants and cafes who is goal-oriented.
  • Having worked in method settings for 11 years.
  • Banquet Waiter is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Banquet Waiter with over 11 years of experience in customer service environments.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Ensured
  • Increased
  • Design: Responsible for creative design for prominent initiative.
  • Consulted
  • Recommended
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Monitored
  • Recorded
  • Promoted to Banquet Waiter.
  • Elected to oversee expansion of store into Austin.

Affiliations

  • International Caterers Association (ICA)
  • National Association for Catering and Events (NACE)
  • First Aid & CPR Certification by metric
  • Fine Dining Service Training – Cedar Works
  • International Council of Nurses
  • American Medical Informatics Association
  • Certificate of Hospitality Management – Northwind
  • Silver Service Training by Northwind
  • Professional Food and Beverage Service Association
  • Health and Safety for Catering Workers Training

Certifications

  • Certified Hospitality Professional by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Public Accountant
  • Cash Handling Certification by initiative
  • COVID-19 Food Safety Certification by ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • OSHA: HACCP
  • Event Planning and Management Certification by Northwind
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)

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