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Skills

  • Team leadership and supervision
  • Project organization
  • Budgeting for operational expenses
  • Incident response and reporting
  • Problem resolution
  • Ticket sales
  • Maximizing throughput during high-traffic periods
  • Staff training and development
  • Vendor relationship management
  • Cost control and reduction

Work Experiences

  • Avoided downtime due to equipment shortages.
  • Awarded Employee of the Year for maintaining an incident-free operational season in 2021 over 9 rides.
  • Addressed issues immediately.
  • Analyzed ride performance data to identify peak usage, allowing optimal staff deployment across 5 different rides.
  • Achieved consistently high performance reviews from upper management.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Was in charge of the maintenance and operation of framework, standard, and procedure equipment, ensuring that it was safe, clean, and efficient.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Achieved 20% ride performance consistency.
  • Transported Salesforce to 18 months customer locations.

Summaries

  • Boosted overall guest satisfaction.
  • Adept at managing operational costs.
  • Within Miscellaneous, senior Ride Supervisor and outstanding performer in cross-functional collaboration and budget management.
  • Tasks are completed with minimal guidance.
  • Cost-conscious Ride Supervisor.
  • Collaborative Ride Supervisor recognized for improving maintenance workflows.
  • Accomplished Ride Supervisor with a history of passing annual safety certifications, including CPA in 2015, maintaining zero violations across ride operations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with cross-functional teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with the Quality Assurance team to ensure all rides passed government-mandated safety audits, reducing compliance costs by 26%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with the engineering team on root cause analysis for recurring ride issues, enabling corrective actions that improved uptime by 53%.
  • Resolved operational hazards identified during routine inspections, ensuring Zero major safety violations in system.
  • Achieved a PMP in Miscellaneous, enhancing the team’s capability in addressing complex operational challenges.
  • Reduced labor costs by 42% through efficient staff scheduling and real-time ride performance adjustments.
  • Documented and resolved framework which led to program.
  • Organized comprehensive guest feedback collection following ride launches, using insights to improve future operations.
  • Utilized multilingual communication in Mandarin to engage with diverse guest groups, enhancing the guest experience.
  • Ensured compliance with state/federal ride safety standards, leading to a procedure rate of regulatory penalties over 2023.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lead Facilitator, High-Volume Patron Management Workshops
  • Affiliation with Seattle Funfair Advisory Committee
  • National Association of Social Workers
  • Project Management Institute
  • International Council of Nurses
  • Affiliation with Ride Engineering Conference Denver, 2019
  • Association of Amusement Parks and Attractions (IAAPA)
  • Participant, Park Ride Operations and Management Forum 2024
  • Annual Attendee, Roller Coaster and Ride Engineering Convention

Certifications

  • Certified Maintenance Supervisor for Amusement Industry (MaRS)
  • Aerial Lift and Elevated Platforms Training
  • Certified Amusement Ride Technician by (TEA)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • National Association of Amusement Ride Safety Officials (NAARSO) Level I Certification
  • ServSafe
  • Occupational Safety and Health (OSHA) Certification
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)

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