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Skills

  • Fast-tracking of urgent cases
  • Business operations
  • Problem resolution
  • Data-Driven Outcome Reporting
  • Filing system optimization
  • Customer service
  • Emergency intervention referrals
  • First Aid/CPR
  • Onsite facility tours
  • Data analysis

Work Experiences

  • Arranged transportation for elderly clients.
  • Transported HubSpot to several months customer locations.
  • Assisted in maintaining client confidentiality.
  • Assisted families following environmental disasters.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in translating documentation and forms for multilingual clients, enhancing engagement rates by 48% within minority communities.
  • Assisted clients with child welfare and family reunification efforts, contributing to the successful resolution of 82% of active cases.
  • Collaborated with social service agencies.
  • Assisted in translating documentation and forms.
  • Oversaw the delivery of method project by initiative team, which resulted in program.

Summaries

  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Committed to effective client documentation.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Clear understanding of vendor management and cross-functional collaboration as well as performance reporting training.
  • Case Manager Aide is a multi-talented Case Manager Aide who is consistently rewarded for planning and operational improvements.
  • Collaborative and empathetic team player.
  • Adept at using data-driven approaches.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with service providers.

Accomplishments

  • Scheduled and coordinated healthcare and social services appointments for 5 high-priority client cases, ensuring a 39% increase in service attendance.
  • Compiled client success stories and case outcomes to develop impact reports used in attaining 6 in new program grants.
  • Facilitated translation services for multilingual clients, leading to increased client satisfaction by 70%.
  • Monitored progress on 17 active cases, compiling detailed reports for supervisory reviews using HubSpot.
  • Resolved product issue through consumer testing.
  • Documented and resolved metric which led to category.
  • Managed and tracked grant reporting metrics, assisting the organization in retaining 12 in critical funding for future programs.
  • Trained new support staff on appointment scheduling and client outreach procedures, resulting in faster case resolution times by 72% within 2019 of implementation.
  • Improved client retention by personally following up with 12 individuals to confirm participation in critical service programs.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • International Federation of Social Workers (IFSW)
  • Project Management Institute
  • International Association of Administrative Professionals
  • American Academy of Social Work & Social Welfare (AASWSW)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • The National Association of County Human Services Administrators (NACHSA)
  • Association for Community Living
  • National Human Services Assembly (NHSA)
  • American Case Management Association (ACMA)
  • Association of Community Organizations for Reform Now (ACORN)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Trauma-Informed Care Certification (TICC) by Summit Group
  • Certified Employment Specialist (CES) from Association of People Supporting Employment First
  • Cisco Certified Network Associate (CCNA)
  • Telehealth Certification for Behavioral Health from Brightline
  • First Aid/CPR Certified
  • Certified Brain Injury Specialist (CBIS) by Brain Injury Association of America
  • Microsoft Certified Systems Engineer (MCSE)
  • Mental Health First Aid Certification from Summit Group
  • Google Certified Professional Cloud Architect

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