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Skills

  • Organization
  • Inventory management
  • Cross-functional team collaboration
  • Business Administration
  • Electronic Medical Records (EMR) Salesforce
  • Operational improvement
  • Project organization
  • Credit and collections
  • Problem resolution
  • Clinic operations management

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $8 per year.
  • Organized category meetings for 17 Medical Office Supervisors and coordinated the availability of conference rooms for attendees every 6 months.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved reduction in workplace accidents in 2021.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on project management and performance reporting.
  • Collaborated with medical practitioners.
  • Intervened between Medical Office Supervisors during arguments and diffused tense situations using performance reporting and team leadership.
  • Restructured installation processes and staff teams, resulting in a 4% increase in productivity.
  • Organized corporate and office conferences for company employees and guests.
  • Completed 15 employees' bi-weekly payroll.

Summaries

  • Adaptable person with data analysis and quality assurance abilities.
  • Professional in office management and administration with 16 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • These abilities, as well as a strong work ethic, are available.
  • Accomplished Medical Office Supervisor.
  • Team player who is methodical and detail-oriented and has expertise in team leadership.
  • German and French are both conversational.
  • Microsoft Excel expert with database management experience.
  • 7 years of experience streamlining processes, managing talented team members, and performing client relations by an educated professional.
  • Accomplished Medical Office Supervisor who successfully coordinated physician schedules and improved clinic service capacity by 37%, ensuring high patient satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Mentored underperforming staff members through structured development plans, leading to a 24% improvement in work quality.
  • Managed compliance audits, ensuring 26% adherence to regulatory standards while avoiding penalties and fines.
  • Led the transition to a new medical billing system, reducing claim denials by 71% over 6 months.
  • Trained staff on new EMR software, boosting overall office efficiency by 25% within 11 months.
  • Collaborated with IT to transition from paper-based records to a fully electronic system, achieving 16% paper reduction.
  • Played a key role in reducing annual staff turnover by 70% through targeted employee recognition programs.
  • Directed roll-out of telemedicine capabilities, increasing virtual patient visits by 6 within the first 15 months.
  • Achieved 44% retention rate annually by enhancing employee morale through targeted team-building and wellness initiatives.
  • Implemented a supply chain management program that optimized inventory levels, reducing supply costs by 38% annually.
  • Created detailed weekly reports for senior management to track clinic-wide efficiency and financial performance.

Affiliations

  • Leader, Local Medical Office Manager Networking Group
  • Affiliated with American Academy of Medical Administrators (AAMA)
  • Certified Member, American Society for Quality (ASQ) in Healthcare
  • American Medical Informatics Association
  • Member, Medical Group Management Association (MGMA)
  • Affiliate, American Institute of Healthcare Compliance (AIHC)
  • Member, Women's Healthcare Executive Network (WHEN)
  • Member, Association for Healthcare Administrative Professionals (AHCAP)
  • Lions Club
  • Affiliated Member, National Association for Healthcare Quality (NAHQ)

Certifications

  • Certified Patient Account Representative (CPAR)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Revenue Cycle Representative (CRCR)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Project Management Professional (PMP)
  • Lean Healthcare Information Systems Certification
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Public Accountant (CPA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Google Certified Professional Cloud Architect

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