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Skills

  • Regulatory compliance
  • Customer service in high-volume environments
  • Armored vehicle shipment coordination
  • Project organization
  • Blueprints and schematics
  • Electrical installation and repair
  • Fraud risk identification and procedure improvements
  • Supervision
  • Safety and compliance
  • Compliance with Sarbanes-Oxley (SOX) requirements

Work Experiences

  • Allocated resources during a tactical shift change.
  • Automated QuickBooks verification process.
  • Demonstrated a better understanding of the company's products and equipment.
  • Oversaw the training procedures for the maintenance team in order to ensure that they met company standards.
  • Transported Workday to two years customer locations.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Allocated resources within a tactical shift change to ensure timely processing of 3 banking transactions.
  • Adjusted cycles to meet demand.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Balanced and reconciled cash drawers with 100% accuracy, processing 18 client deposits daily while ensuring no loss of funds.

Summaries

  • Achieved 38% improvement in cash reconciliation accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Eager to put my knowledge of hand and power tools to work for the Lakeside Partners team in a Processing Teller role right away.
  • Achieved annual savings of $4.
  • Processing Teller is a multi-talented Processing Teller who is consistently rewarded for planning and operational improvements.
  • Action-oriented Processing Teller.
  • Hardworking and meticulous, with a passion for mentoring technicians and empowering leadership to develop highly effective teams.
  • Averaged $16 per shift.
  • Industrious Service Tech with 4 years of experience in maintenance roles who is capable of troubleshooting and diagnosing Salesforce equipment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Led regular team huddles to discuss improvements in daily vault operations, resulting in 63% faster reconciliation times.
  • Collaborated with a team of 2 processing tellers to ensure seamless cash cycle management with no operational delays or breaches.
  • Developed process flow materials that reduced teller training time by 56%, improving onboarding efficiency.
  • Monitored peak-time cash inflow and outflow to ensure zero downtime during 13 high-volume transactions per day.
  • Reduced transaction processing time by 31% through identifying and eliminating common bottlenecks in the cash recycling process.
  • Collaborated with management on a vault audit review that resulted in more secure cash handling and cost savings of 43%.
  • Investigated and resolved an average of 6 transaction discrepancies monthly, ensuring effective resolution and financial transparency.
  • Processed 18 inbound and outbound currency shipments weekly with zero errors, meeting compliance standards and tight deadlines.
  • Engaged in proactive error prevention strategies, preventing potential transaction discrepancies and increasing error-free transactions by 33%.
  • Minimized operational risk during high-volume hours by ensuring that all cash shortages and overages were investigated and corrected immediately.

Affiliations

  • Jaycees
  • American Society for Quality (ASQ) – Financial Transactions Branch
  • American Institute of Banking (AIB)
  • American Society of Banking Professionals (ASBP)
  • Board Member of Teller and Vault Operations Improvement Committee
  • International Association of Security and Investigative Regulators (IASIR)
  • Institute of Financial Operations (IFO)
  • Business Processing Automation Professional Network
  • American Marketing Association
  • Efficient Cash Management Professional Certification

Certifications

  • Certified Risk and Compliance Management Professional (CRCMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • BSA/AML Compliance Certification
  • Certified Professional in Ethical Hacking (CPEH)
  • Currency Detection Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cash Handling Professional (CCHP)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect

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