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Skills

  • First-call Resolution
  • Clinical staff training
  • TCP/IP
  • EHR adoption strategy
  • Operational improvement
  • Business operations
  • Data recovery
  • Clinical documentation accuracy improvement
  • Mac systems
  • Interdepartmental communication

Work Experiences

  • Assisted operations with new clinical documentation workflows.
  • Assisted sales with adoption of new clinical documentation workflows, ensuring a 24% boost in documentation compliance.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Contributed to post-Go-Live optimization, eliminating redundant processes and reducing charting time for clinicians by 65% minutes per patient.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved 19% compliance after Go-Live.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Completed the project 82% ahead of schedule.
  • Achieved within one year.
  • Achieved a 50% improvement overall.

Summaries

  • Supporting hardware and software issues for standard computer systems is a skillful ClinDoc Go-Live Consultant.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Achieved Innovation Award for training excellence.
  • Achieved 43% faster clinical documentation times.
  • Achieved improvements within the first two years.
  • Clear understanding of quality assurance and process improvement as well as strategic planning training.
  • Competent ClinDoc Go-Live Consultant with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Achieved a 46% improvement in documentation compliance.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to standard.
  • Developed and delivered role-specific workflows to 12 clinical staff, achieving 28% proficiency within first week during Go-Live.
  • Served as an integral liaison between IT and clinical teams, ensuring system interoperability and achieving a 35% reduction in end-user issues by day 3.
  • Provided remote and in-person documentation compliance training for 16 clinical staff across Raleigh, increasing charting accuracy by 64%.
  • Seamlessly facilitated interdepartmental meetings between IT, nursing, and administrative staff, resulting in 18% alignment on key system functions by Go-Live date.
  • Informed clinical teams about revised charting standards ahead of Go-Live, leading to a 33% reduction in non-compliant entries post-launch.
  • Developed and executed troubleshooting protocols for clinical documentation issues post-Go-Live, reducing ticket escalations by 44%.
  • Collaborated with interdisciplinary teams during the implementation of ClinDoc, leading to the successful resolution of 37% of open optimization requests on Go-Live day.
  • Facilitated dialogue between IT support and clinicians during Go-Live at standard, successfully resolving 62% of reported issues at first contact.

Affiliations

  • Association for Computing Machinery
  • Jaycees
  • National Association of Clinical Nurse Specialists (NACNS)
  • International Association of Administrative Professionals
  • American Medical Informatics Association (AMIA)
  • Infrastructure-as-a-Service (IaaS) Professionals’ Association
  • Lions Club
  • Healthcare Financial Management Association (HFMA)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • American Association of Healthcare Consultants (AAHC)

Certifications

  • Certified Application Support for Epic ClinDoc
  • Google Certified Professional Cloud Architect
  • Certified Epic Professional in Go-Live Project Leadership
  • Certified HIT Professional (C-HIT Pro)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Specialist in Epic Ambulatory and ClinDoc Integration
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Epic Configuration and Implementation
  • Certified Electronic Health Record Specialist (CEHRS)

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