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Skills

  • First Aid/CPR
  • Clinical documentation compliance
  • Change management during Go-Live
  • Staff education and training
  • EHR system optimization
  • Clinical documentation accuracy improvement
  • Electronic health records (EHR) integration
  • Escalation management
  • Team management
  • MS Office

Work Experiences

  • Assisted sales with adoption of new clinical documentation workflows, ensuring a 24% boost in documentation compliance.
  • Collaborated with cross-functional teams.
  • Assisted operations with new clinical documentation workflows.
  • Contributed to post-go-live optimization.
  • Achieved a 25% satisfaction rate from users.
  • Collaborated with IT and clinical staff to optimize workflow solutions, resulting in a 78% improvement in clinical documentation accuracy across operations.
  • Custom tailored documentation templates for engineering.
  • Customized ClinDoc workflows.
  • Completed training within two years.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 8 new accounts.

Summaries

  • Achieved 43% faster clinical documentation times.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Effectively troubleshoots and resolves issues on its own.
  • Promotes risk assessment and vendor management skills that are dynamic.
  • Subject matter expert on Asana with exceptional skills and knowledge in cross-functional collaboration.
  • Costs were consistently reduced while profits were increased.
  • Achieved project milestones 85% ahead of schedule.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved improvements within the first two years.

Accomplishments

  • Served as primary point of contact for all user issues during Go-Live, achieving a 63% resolution rate within 24 hours of issue reporting.
  • Provided end-user support during Go-Live across 14 shifts, decreasing day 1 documentation errors by 72%.
  • Led change management efforts during the transition to Epic ClinDoc across logistics, improving the time to full adoption by 4 days.
  • Managed the successful onboarding of 13 clinical staff onto new documentation system, leading to an Excellence Award nomination for Change Management Excellence in 2022.
  • Provided remote and in-person documentation compliance training for 16 clinical staff across Raleigh, increasing charting accuracy by 64%.
  • Monitored and reported system performance and clinician feedback during Go-Live, resulting in immediate adjustments that decreased downtime by 33%.
  • Configured custom Epic ClinDoc templates based on clinician feedback, decreasing documentation time by 12 minutes per patient.
  • Implemented targeted end-user training sessions for engineering clinicians, improving system adoption rates by 29% post Go-Live.
  • Documented and resolved system which led to standard.
  • Championed end-user support through the first 7 months, ensuring 84% adherence to updated documentation protocols.

Affiliations

  • Clinical Documentation Integrity Specialists (CDIS) Network
  • Toastmasters
  • Certified Change Management Professional (CCMP)
  • Certified Professional in Health Information Management (CPHIM)
  • Freemason
  • American Association of Healthcare Consultants (AAHC)
  • Digital Health Alliance (DHA)
  • Academy of Managed Care Pharmacy (AMCP)
  • American Marketing Association
  • Project Management Institute (PMI)

Certifications

  • Epic ASAP/ClinDoc Integration Certification
  • Advanced Epic Clinical Informatics Strategy Certification
  • Certified Application Support for Epic ClinDoc
  • Clinical Documentation Improvement Provider (CDIP) - AHIMA
  • First Aid/CPR Certified
  • Certified Professional in Health Information Exchange (CPHIE)
  • Project Management Professional (PMP) - Go-Live Implementation
  • Health Information Technology (HIT) Proficiency Certificate
  • Certified Healthcare Technology Specialist (CHTS) in Workflow Redesign
  • EpicCare Inpatient Documentation (ClinDoc) Certification

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