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Skills

  • Business continuity planning
  • Process improvement
  • Organization
  • Supervision
  • Business Development
  • Fiber-optic network expansion
  • 5G network deployment
  • Advanced telecommunications technologies
  • Budget forecasting and control
  • Cloud telecommunications systems

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Welcomed new members and established and updated memberships in Harbor & Co. Category programs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved sustainable energy goals.
  • Achieved 53% reduction in churn.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across initiative calendars and programs.
  • Created standard and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Bringing 3 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Dynamic application of performance reporting and team leadership in a fast-paced business environment.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Professional with over 10 years of experience as a manager for a $7 one year revenue-generating company.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Motivated process manager with a track record of best practices and operations in the Miscellaneous.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Strategic planning, client relations, and strategic planning are all well-trained.

Accomplishments

  • Orchestrated a cross-functional initiative to stabilize telecommunications infrastructure during a high-growth period, increasing capacity by 83% over 6 months.
  • Managed a $5 budget to improve enterprise network reliability over a the past year year period, resulting in 58% fewer outages.
  • Established a real-time monitoring and diagnostics system, cutting average trouble resolution times by 30%.
  • Collaborated with legal and regulatory bodies to ensure compliance for a satellite communications network across 3 regional markets, safeguarding company assets.
  • Successfully trained and transitioned 10 teams on the new Telecom Expense Management system, resulting in an annual savings of 2 in wasted spend.
  • Steered a multi-million dollar 5G infrastructure deployment across 15 geographic regions and achieving service readiness 10 months ahead of schedule.
  • Redesigned telecommunications strategy, improving network scalability by 26% and minimizing operational costs by 2.
  • Developed and rolled out a telecommunications disaster recovery solution that improved mean time to recovery (MTTR) by 35% across 17 data centers.
  • Managed a cross-functional team of 16 specialists, delivering a ServiceNow upgrade that enhanced service to over 9 sites with zero critical incidents.
  • Expanded core telecommunications services to under-served regions, achieving 49% revenue growth from new customer subscriptions.

Affiliations

  • International Council of Nurses
  • Contributing member to the Enterprise Wireless Alliance (EWA) to shape policy and advocate for wireless communication system owners.
  • Participating in 3rd Generation Partnership Project (3GPP) meetings to stay informed on telecom protocols evolution.
  • Jaycees
  • Society of Women Engineers
  • Professional involvement with the Institute of Electrical and Electronics Engineers (IEEE) Communications Society for access to cutting-edge telecom research.
  • Rotary International
  • American Society of Safety Professionals
  • Member of the Global VSAT Forum (GVF) for keeping abreast of satellite technology and services in telecommunications.
  • Affiliate member of the Internet Society (ISOC) to advocate for open global Internet standards.

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA Network+
  • Salesforce
  • Six Sigma Black Belt Certification
  • ServSafe
  • Business Continuity Certified Planner (BCCP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Telecommunication Project Manager (CTPM)
  • Certified Lead Network Manager (CLNM)

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