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Skills

  • Productivity improvement
  • Event coordination
  • Inventory management
  • Supervision
  • Automated reporting processes
  • Organization
  • Compliance Documentation and Filing
  • CCTV
  • Data security and privacy compliance
  • Planning and coordination

Work Experiences

  • Kept track of 2 clients' files and records while adhering to all security protocols to prevent data breaches and misuse.
  • Was in charge of billing, collection, and reporting for a system office that generated over $10 per year.
  • Achieved results within the first 5 months.
  • Assessed administrative needs and budget.
  • Hired and recruited highly talented individuals who brought team leadership and process improvement to the department, resulting in increased team efficiency.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Assisted more than 3 Central Office Managers with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Aligned resources to achieve Cedar Works's strategic goals.

Summaries

  • Dedicated go-getter with a team-first attitude and the ability to remain calm in high-pressure situations.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Recognized for outstanding customer service and teamwork.
  • Strong technical skills and experience in data analysis.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Results-oriented Miscellaneous professional with strategic planning, vendor management, and project management strengths.
  • Successful in managing team performance and allocating resources to meet demand and workflow.

Accomplishments

  • Facilitated regular team-building and professional development exercises, leading to a 20% improvement in overall team satisfaction and cohesion.
  • Spearheaded equipment procurement negotiations, securing favorable contracts and reducing overhead expenses by 59% within the first year.
  • Established cross-department collaboration initiatives that improved inter-office communication, reducing process delays by 70% and improving project outcomes.
  • Created and tracked key performance indicators (KPIs) that consistently exceeded office productivity targets, driving a 41% increase in quarterly goal attainment.
  • Developed and executed office safety standards that led to achieving 5 consecutive months without a workplace incident.
  • Led efforts to implement an office-wide quality control program, resulting in 23% reduction in errors related to document management.
  • Facilitated communication between executive leadership and department heads, ensuring organizational goals were clearly understood and met well within deadlines.
  • Directed the implementation of method, leading to a 47% improvement in project tracking and deadline adherence across departments.
  • Trained staff on the use of newly implemented HubSpot, resulting in a smoother transition and achieving 84% operational adoption within 10 months.
  • Streamlined internal office communication platforms, improving cross-team collaboration, and cutting communication delays by 34% during critical projects.

Affiliations

  • Certified Office Manager, professional affiliation with Project Management Institute (PMI) to stay updated on organizational and communication best practices.
  • Participant, Finance for Office Leaders Conference, focusing on monitoring expenses and reducing operational costs through improved financial tracking.
  • Member, Cross-Functional Collaboration HR Network, hosting and participating in events that promote teamwork and communication across departments.
  • Member, Association for Financial Professionals (AFP), collaborating with other professionals on improving financial reporting accuracy.
  • Participant, Office Management Professional Development Seminars, maintaining up-to-date skills on emergency preparedness and compliance standards.
  • Member, Office Manager and Administrators Professional Network (OMAPN), participating in topics related to centralized office systems and documentation compliance.
  • Certified specialist with the International Organization of Office Administrators (IOOA), with a focus on standardized processes and regulatory compliance.
  • Collaborator with the National Association of Professional Office Managers (NAPOM) on topics like budget management and inter-office communication.
  • Member of the Administrative Professionals Mentor Circle (APMC), concentrating on mentorship programs for office managers and improving office culture.
  • Active participant, Society for Industrial and Office Professionals (SIOP), focusing on office automation and performance optimization.

Certifications

  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Oracle Procurement Cloud Certification - Oracle
  • Certified Information Systems Auditor (CISA) - metric
  • Lean Office Certification - category
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • HubSpot CRM Certification - framework
  • Certified in Risk and Information Systems Control (CRISC) - ISACA

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