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Skills

  • Regulatory compliance
  • Business operations
  • Process improvement
  • Empathy in student advising
  • Instructional support
  • Group therapy facilitator
  • Academic advising
  • Counseling and therapy
  • Organization
  • Interpersonal communication

Work Experiences

  • Conducted workshops attended by 9 students.
  • Championed diversity and inclusion initiatives, directly contributing to a 84% increase in the recruitment of underrepresented student groups.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results within three years.
  • Benefited over 11 students.
  • Achieved a placement success rate of 43%.
  • Looked for industry trends on social media and through online sources.
  • Conducted individual academic counseling sessions with 7 students weekly.
  • Conducted evaluations of student services programs, contributing to policy changes that improved student satisfaction scores by 22%.
  • Advised veterans and active-duty military personnel on education benefits.

Summaries

  • Collaborated with departments to boost overall student satisfaction.
  • Within Miscellaneous, senior Student Services Advisor and outstanding performer in risk assessment and client relations.
  • In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives.
  • Adept School Counselor with 10 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Accomplished Student Services Advisor.
  • Collaborated with faculty on student accommodation.
  • Consistent in achieving the counseling program's objectives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Analytical Student Services Advisor.
  • Student Services Advisor with 18 years of successful workflow optimization and client relations experience.

Accomplishments

  • Created and distributed a first-generation student resource guide, leading to a 55% improvement in student awareness of support services.
  • Facilitated 13-student leadership conference, improving student engagement in leadership programs by 70%.
  • Implemented automated appointment scheduling through QuickBooks, reducing no-show rates by 18% and increasing advising efficiency.
  • Developed peer mentoring programs for first-generation students, leading to a 31% increase in retention rates.
  • Utilized program to manage student records and improve service response time by 6%.
  • Partnered with academic departments to ensure accommodations for over 2 students, enhancing learning outcomes.
  • Coordinated large-scale career fairs with over 6 employers, achieving student placement increases of 31% for the graduating class.
  • Introduced data-driven goal-setting processes for students, improving academic task completion rates by 59%.
  • Resolved product issue through consumer testing.
  • Collaborated with student housing to address resident concerns, improving student satisfaction scores by 47%.

Affiliations

  • American Counseling Association (ACA)
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)
  • Association for the Assessment of Learning in Higher Education (AALHE)
  • International Mentoring Association (IMA)
  • Council for the Advancement of Standards in Higher Education (CAS)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Marketing Association
  • American Medical Informatics Association
  • Society of Human Resource Management

Certifications

  • Emotional Intelligence in Education Certification Northwind
  • Online Student Success Training Vantage
  • ServSafe
  • Working with Multilingual Students Certification Vantage
  • Family Educational Rights and Privacy Act (FERPA) Compliance Certification
  • Certified Diversity and Inclusion in Higher Education Professional Meridian
  • Conflict Resolution Certification Cedar Works
  • Salesforce
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)

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