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Skills

  • Method equipment
  • MS Office
  • Regulatory compliance
  • Operational improvement
  • Lender risk assessment
  • End-to-end loan processing expertise
  • Business operations
  • Budgets
  • Problem resolution
  • First Aid/CPR

Work Experiences

  • Achieved recovery in 18 months.
  • Analyzed financial profiles to enhance approval accuracy.
  • Contributed to a 73% increase in customer retention.
  • Clarified terms and conditions for over 6 clients and addressed questions, resulting in a 16% improvement in client satisfaction.
  • Transported Workday to three years customer locations.
  • Contributed to the growth of the branch’s loan portfolio by $35,000 in 2021 by ensuring proper follow-ups and customer satisfaction.
  • Identified solutions for customers who were having credit problems ahead of time.
  • Collaborated with financial advisory teams.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Addressed client questions.

Summaries

  • Client-focused professional.
  • Achieved 79% client satisfaction.
  • Boosted customer retention by 63%.
  • Costs were consistently reduced while profits were increased.
  • Appreciated for quality performance and accuracy, receiving Innovation Award in 2016 for managing high volumes of loans with 52% error-free processing.
  • Client-centric professional with a talent for clarifying loan details, improving satisfaction by 23% as a result of clearly communicating complex terms to 15 clients.
  • Achieved $55,000 in loan approvals.
  • Collaborative Loan Support Specialist who bridges communication gaps between borrowers and loan officers, improving cross-functional response efficiency by 83%.
  • Cements client loyalty.
  • Observant Loan Specialist with a knack for forming and maintaining ineffective working relationships.

Accomplishments

  • Collaborated with underwriting teams to improve loan approval processing times, reducing turnaround by 22%.
  • Collaborated with IT to streamline loan application software functionality, reducing client data entry errors by 26%.
  • Developed standardized templates for loan documentation review that improved efficiency by 44% during peak loan periods.
  • Led initiative to implement an automated loan tracking system, which reduced manual processing times by 40%.
  • Assisted in audit preparation by organizing loan portfolios and ensuring all documents were compliant with lending regulations.
  • Managed 2 retail and commercial loan accounts daily, ensuring compliance with federal and state regulations while maintaining accurate records.
  • Led customer escalation handling efforts, resolving issues for 8 high-risk accounts and improving overall client satisfaction scores.
  • Collaborated with team of 6 in the development of system.
  • Engaged with Workday platforms to monitor key performance indicators (KPIs), aligning strategies with business goals to exceed 62% of team loan processing targets.
  • Facilitated loan disbursement for 15 applicants, ensuring timeliness and compliance, which enhanced customer satisfaction rates.

Affiliations

  • American Society of Safety Professionals
  • Association for Computing Machinery
  • International Association of Privacy Professionals (IAPP)
  • Jaycees
  • Certified Financial Services Auditor (CFSA)
  • Institute of Certified Bankers (ICB)
  • Rotary International
  • National Association of Credit Management (NACM)
  • National Notary Association (NNA)
  • National Fraud Intelligence Agency (NFIA)

Certifications

  • Salesforce
  • Certified Tax Resolution Specialist (CTRS) - American Society of Tax Problem Solvers, 2019
  • Certified Commercial Loan Officer (CCLO) - initiative, 2019
  • Encompass Certified Administrator - ICE Mortgage Technology, 2019
  • Certified Management Accountant (CMA), Institute of Management Accountants (IMA), 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Banking & Credit Analyst (CBCA) Certificate - Corporate Finance Institute, 2019
  • Certified Compliance and Ethics Professional (CCEP) - metric, 2024

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