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Skills

  • Wellness services
  • Multidisciplinary team collaboration
  • Cultural sensitivity in patient care
  • Profit improvements
  • Continuous quality improvement (CQI)
  • Healthcare analytics interpretation
  • Operational Efficiency Enhancement
  • New program rollout strategies
  • Training and mentoring
  • Relationship building and retention

Work Experiences

  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Increased patient satisfaction by 12% within one year.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 15%.
  • Conducted quarterly performance audits at 5 clinics, resulting in a 79% improvement in regulatory adherence.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved 5% fewer patient readmissions.
  • Collaborated with cross-functional teams to implement a regional strategy that increased clinical efficiency by 55% over 18 months.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.

Summaries

  • Accomplished leader with 13+ years of experience in implementing cost-saving initiatives, secure $14 in funding, and adopting new technologies across 14 clinical sites.
  • Achieved 61% increased offer acceptance.
  • Regional Clinical Manager with 13 years of successful vendor management and quality assurance experience.
  • Bringing a successful career history of more than 12 years to the table.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Achieved 39% improvement in audit results.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with IT to streamline electronic health record (EHR) systems across 4 clinics, cutting administrative processing time by 58% minutes per patient.
  • Reduced employee turnover by 65% within 18 months through the implementation of retention strategies and mentorship programs.
  • Improved patient satisfaction scores by 66% through the refinement of patient care protocols and cultural competency training.
  • Integrated new clinical technologies such as Jira at 11 regional sites, resulting in 48% higher staff productivity.
  • Collaborated with team of 14 in the development of program.
  • Documented and resolved metric which led to category.
  • Headed regional initiatives aimed at improving patient health outcomes, resulting in a 47% increase in successful treatment completions over several months.
  • Led a region-wide initiative to introduce telehealth services, increasing patient engagement by 35% and expanding access in rural areas.
  • Implemented patient-centered care plans that led to a 61% reduction in patient complaints and increased patient retention by 18%.
  • Supervised the recruitment and onboarding of 16 regional clinical professionals, improving offer acceptance rate by 84% within the past year.

Affiliations

  • American Association of Managed Care Nurses (AAMCN)
  • National Association for Healthcare Quality (NAHQ)
  • National Managed Care Leadership Consortium (NMCLC)
  • American Medical Informatics Association
  • Advisory Board for Quality and Safety in Healthcare (ABQSH)
  • National Rural Health Association (NRHA)
  • Association of Executive Healthcare Professionals (AEHP)
  • Regional Health Improvement Collaborative (RHIC)
  • Public Health Accreditation Board (PHAB)
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Cardiac Life Support (ACLS) Instructor Certification
  • Salesforce
  • Lean Six Sigma Green Belt Certification - Healthcare Focus
  • Basic Life Support (BLS) Instructor Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Clinical Research Coordinator (CCRC)
  • Certified Regulatory Compliance Manager (CRCM) for healthcare organizations

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