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Skills

  • Financial analysis using Jira
  • Data-driven decision making
  • Staff training and development
  • Team leadership and supervision
  • Operational improvement
  • Program equipment
  • Customer service excellence
  • Microsoft Office Suite proficiency
  • Project organization
  • Team building

Work Experiences

  • Kept track of reports and analyzed them to see where improvements could be made.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Collaborated with the sales team to streamline client onboarding, reducing processing time by 2 days and boosting customer satisfaction ratings.
  • Achieved savings of $7 for the company.
  • Had an excellent attendance record and was always on time for work.
  • Used Power BI to create and update tracking spreadsheets.
  • Assisted in informed decision-making.
  • Boosted customer satisfaction ratings.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Contributed to clear and reliable financial reporting.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Customer-centric professional with the ability to revamp call center operations, cutting wait times by 18% and delivering a 37% improvement in client satisfaction ratings.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 7 years of experience in strategic planning.
  • Consistently improved customer satisfaction ratings.
  • Clear understanding of risk assessment and vendor management as well as project management training.
  • Achieved a 83% satisfaction rate.
  • Contributed to smoother financial operations.
  • Adhered to compliance regulations with zero errors.

Accomplishments

  • Led successful contract negotiations with vendors, securing deals that lowered overhead by $3 annually.
  • Monitored vendor agreements, ensuring contract compliance and saving $16 in penalties and late fees over two years.
  • Led initiative to convert manual payroll processes to automated systems using Asana, reducing payroll errors by 38%.
  • Implemented new processes to decrease invoice processing time by 72%, resulting in quicker payment cycles.
  • Spearheaded the integration of a new document management system that improved regulatory compliance and cut search times by 20%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved vendor communication protocols, reducing order processing errors by 26% and enhancing overall satisfaction.
  • Executed data-driven office time management strategies, cutting processing delays by 77% across operations.
  • Coordinated 17 cross-departmental projects resulting in timely and under-budget completions by leveraging strong multitasking abilities.
  • Reduced time spent on financial reconciliations by 17 hours per month by implementing process automation tools like ServiceNow.

Affiliations

  • National Association of Social Workers
  • Certified Mail and Distribution Systems Manager (CMDSM) – Certification in 2022
  • International Facility Management Association (IFMA)
  • Office Dynamics International – Attendance at metric in 2022
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • American Institute of Professional Bookkeepers (AIPB)
  • Institute of Certified Professional Managers (ICPM)
  • National Association for the Office and Industrial Properties (NAIOP)
  • Administrative Professionals Conference (APC) Attendee 2017

Certifications

  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Professional in Human Resources (PHR) by HR Certification Institute 2019
  • Certified Health Unit Coordinator (CHUC) by NAHUC
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Executive Assistant Certification by Administrative Institute of Management
  • Time Management Certification by FranklinCovey Brightline
  • Lean Six Sigma Green Belt Certification by Vantage
  • Salesforce

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