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Skills

  • Lead generation
  • Service-driven sales
  • Market trend analysis
  • Team leadership and development
  • Profit and revenue-generating strategies
  • Customer relationship management (CRM) software proficiency (e.g., Salesforce, HubSpot)
  • Compelling leadership skills
  • Franchise expansion project management
  • Market penetration improvement analysis
  • Sales process

Work Experiences

  • Devised sales and distribution strategies and supported the management model to meet the $3M sales budget.
  • Met sales goals by forming effective sales teams, preparing annual sales and marketing budgets, and putting strategic action plans in place.
  • Increased profit margins by effectively managing expenses, budgets, and overhead, as well as increasing closings and optimizing product turns.
  • Developed sales, customer service, and management presentation materials.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Managed teams of up to 7 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Was in charge of a regional sales team of 5 people.
  • Oversaw and coached sales teams ranging from 17 to 11, including training, goal-setting, and evaluation.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 8% increase in client base.
  • Profiled, targeted, and prospected territory both within and outside of my current customer base.

Summaries

  • Franchise Sales Account Manager and team leader with 18 years of experience in system settings.
  • Franchise Sales Account Manager with team leadership and process improvement abilities.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • With over 12 years of experience in relationship building, account retention, and profit channel growth, I am a focused and driven sales management professional.
  • Looking forward to taking on a new challenge with a successful team.
  • Motivating leader who has built and managed framework teams in the past.
  • Cross-functional collaboration in initiative settings and strategic planning in stakeholder engagement settings.
  • Successful Franchise Sales Account Manager with cold calling and lead management experience.

Accomplishments

  • Utilized financial modeling to negotiate favorable franchise agreements, leading to total revenue growth of 80% in 2016.
  • Managed over 9 franchisee portfolios and ensured 20% compliance with franchise policies and legal requirements.
  • Led a high-visibility franchise expansion project in Denver, exceeding anticipated sales by $13 within three years.
  • Monitored a portfolio of 12 franchise locations, driving operational improvements through data-driven analysis resulting in 49% growth.
  • Implemented new CRM strategies, ensuring 18% accuracy in franchise data tracking, leading to better-informed decision-making for future expansions.
  • Contributed to a 55% reduction in franchise attrition by developing long-term business forecasts and strengthening franchisee support.
  • Successfully closed 8 new franchise deals, generating over $3 in net new revenue for 2020 and expanding the brand across Raleigh.
  • Collaborated cross-functionally with legal and operations teams to ensure seamless franchise onboarding without any compliance issues during 2020.
  • Revitalized dormant franchise territories, unlocking 82% revenue growth through innovative marketing and operational solutions.
  • Achieved 3 consecutive quarters exceeding sales quotas by 30%, leveraging market trends and franchisee development support.

Affiliations

  • Participant, Leading B2B Franchise Sales Strategies Program
  • Participant, Franchise ROI Performance Seminar, National Franchise Institute
  • Keynote Speaker, Franchise Sales & Development Summit
  • Member, Association of Professional Sales (APS)
  • Member, Entrepreneurs' Organization (EO), metric
  • Franchise Business Network Leader, Atlanta
  • Mentor, Emerging Franchise Sales Leaders Program, Cedar Works
  • Member, American Society of Business Professionals (ASBP)
  • Guest Expert, Franchise Times Advisory Roundtable
  • Member, Sales Executive Council, Association of Franchise Professionals

Certifications

  • Certified International Property Specialist (CIPS) – standard
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Strategic Account Manager Certification - SAMA
  • Certified Market Analyst (CMA) - Academy of Market Analysts
  • Certification in Sales Strategy & Business Development - initiative
  • Sales Negotiation & Influencing Training - procedure
  • Certified Sales Executive (CSE), method
  • Franchise Broker Certification - Franchise Training Institute
  • Certified Franchise Executive (CFE) – International Franchise Association (IFA)
  • Leadership and Franchise Analysis Certification - International Franchise Association (IFA)

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