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Skills

  • Project organization
  • Problem-solving under tight deadlines
  • Organization
  • Team building
  • Telephone reservations
  • Microsoft Excel for data tracking
  • Travel bookings
  • Real-time customer communication
  • Communications
  • Friendly service mentality

Work Experiences

  • Achieved the Employee of the Year for service excellence by consistently exceeding monthly sales and satisfaction targets.
  • Adhered to all local and federal ticketing regulations, maintaining a 100% compliance rate during annual audits.
  • Recommended various packages and amenities to guests, assisting them in finding the ideal accommodations for their specific needs.
  • Achieved the President's Club for service excellence.
  • Achieved a 58% decrease in transaction time.
  • Coordinated group hotel bookings for weddings and special events with the sales department.
  • Achieved recovery within three years.
  • Assisted with crowd control during peak periods.
  • Was in charge of creating customer invoices, accepting payments, and handling refund and cancellation requests.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Built team capacity within two years.
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Bilingual Ticketing Assistant.
  • Clear understanding of project management and process improvement as well as team leadership training.
  • Adept at multitasking in fast-paced environments.
  • Advanced sales forecasting skills.
  • Ticketing Assistant is a multi-talented Ticketing Assistant who is consistently rewarded for planning and operational improvements.
  • Assisted in crowd control efforts.
  • Hardworking and good at selling over the phone.
  • Exceptional at informing incoming guests about facility amenities and providing recommendations for entertainment and dining options.

Accomplishments

  • Leveraged CRM tools to manage ticket sales for program leading to a 63% decrease in customer service response time.
  • Provided event day support including real-time ticket reissues and upselling, which led to a 66% improvement in same-day ticket sales.
  • Delivered real-time seating assistance during sold-out events, ensuring uninterrupted customer experience and operational flow.
  • Resolved product issue through consumer testing.
  • Ensured compliance with local event regulations by maintaining accurate records, resulting in a CPA from method.
  • Supported a busy customer service desk by handling 2 queries per hour, consistently meeting KPI goals.
  • Documented and resolved system which led to metric.
  • Collaborated with event organizers to strategize ticket releases, ensuring the sellout of framework.
  • Optimized seating assignments using advanced ticketing software, decreasing seating conflicts by 46%.
  • Developed a ticketing solution for high-demand events, contributing to an additional $17 revenue over several months.

Affiliations

  • National Association of Social Workers
  • International Event Planners Association (IEPA)
  • Meeting Professionals International (MPI)
  • Society of Women Engineers
  • American Marketing Association
  • National Customer Service Association (NCSA)
  • Certified Customer Service Professional (CCSP)
  • Rotary International
  • National Association of Collegiate Directors of Athletics (NACDA)
  • Freemason

Certifications

  • Certified Customer Service Representative (CCSR) by Summit Group
  • Salesforce
  • Upskilling and Training Facilitation Certification
  • Customer Service Excellence Certification by Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • HubSpot Marketing Software Certified
  • First Aid and Emergency Response Certified by Meridian
  • Certified Technical Support Specialist (CTSS) for Event Systems
  • Data Analytics and Reporting Certification by Harbor & Co.
  • Certified Business Analysis Professional (CBAP)

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