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Skills

  • Cross-functional collaboration
  • Cleaning supply optimization
  • MS Office
  • Employee hiring and retention
  • Effective client communication
  • Communications
  • First Aid/CPR
  • Customized meal preparation
  • Chauffeuring
  • Detailed cleaning and sanitization

Work Experiences

  • Was in charge of 16 household employees, contractors, and vendors.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Accurately followed clients’ care plans, ensuring personalized service delivery and supporting their overall health and well-being.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Balanced a workload of 14 clients daily.
  • Adhered to strict hygiene protocols.
  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Achieved a 62% client retention rate year-over-year.
  • Achieved a 64% reduction in health and safety incidents.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Highly organized when it comes to completing multiple tasks at the same time.
  • Data analysis and cross-functional collaboration expertise
  • Make beds, do laundry, wash dishes, and prepare meals to keep the house in order.
  • Domestic Assistant who is knowledgeable in workflow optimization and client relations.
  • Direct care provider with experience assisting procedure people with their medical and emotional needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Compassionate Domestic Assistant with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Experience providing guidance and encouragement to patients through physical and emotional support in hospital and in-home settings.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed seasonal deep-cleaning tasks for 3 households, including spring cleaning and holiday preparations, keeping homes in optimal condition year-round.
  • Streamlined laundry duties to ensure minimal fabric wear and tear, significantly extending the life of clients' clothing and linens.
  • Efficiently handled a variety of cleaning products, ensuring safe usage that met environmental and health guidelines for homes and businesses.
  • Transformed cluttered and disorganized areas into tidy, functional spaces, using best-practice organization techniques.
  • Supported a diverse client base, attending to individual needs and preferences, creating personalized, customer-focused cleaning plans.
  • Delivered exemplary service by resolving a high volume of work orders within a 8 hour average response time.
  • Coordinated with external vendors for household maintenance needs, ensuring timely repairs with minimal disruption to daily routines.
  • Contributed to a 79% improvement in client satisfaction by fostering open communication and regularly acting on feedback.
  • Anticipated client needs and proactively addressed potential issues, successfully maintaining a positive and lasting rapport with clients.

Affiliations

  • Advanced Cleaning and Disinfection Techniques Workshop 2019
  • Rotary International
  • Jaycees
  • Professional Domestic Workers Network (PDWN)
  • International Association of Administrative Professionals
  • End of Life Care and Support Group
  • Level 3 Award in Emergency First Aid at Work 2015
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Care Quality Commission (CQC) Compliance Course 2017

Certifications

  • Certification in Pet and House Sitting – method
  • Certificate in Safe Handling of Medicines – metric
  • Environmental Cleaning and Disinfection Certification – category
  • First Aid/CPR Certified
  • Certified Professional in Indoor Air Quality (CPIA) – process
  • Food Allergy Awareness Certification – procedure
  • First Aid and CPR Certification – initiative
  • Health and Safety in the Workplace (Level 2) – initiative
  • Cisco Certified Network Associate (CCNA)
  • Advance Care Planning Certification – metric

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