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Skills

  • Team building
  • Data Management
  • Public speaking
  • Extremely organized
  • Multidisciplinary team collaboration
  • Business operations
  • Strong verbal communication
  • Project organization
  • Supervision
  • Document scanning

Work Experiences

  • Metric was planned and carried out by me.
  • Won
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Quickly identified problems and alerted Intensive Case Manager to any potential project delays.
  • Improved locomotive material expense tracking by 16%.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Responded quickly to customer concerns and resolved procedure issues using risk assessment and client relations.
  • Guided
  • Looked into a patient's medical coverage to see if they were covered.
  • Phoned in prescriptions to preferred pharmacies and assisted with the processing of medical assistance applications to handle patient pharmacy and payment needs.

Summaries

  • Proactive
  • Customer service specialist with 12 years of standard experience who is dedicated and detail-oriented.
  • Collaborate with commercial lenders to achieve sales targets.
  • Service-driven
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated services across 14 different agencies to ensure comprehensive wraparound support for individuals with complex diagnoses.
  • Facilitated culturally competent care by developing client-centered service plans that respected clients' cultural backgrounds and needs.
  • Documented and resolved framework which led to standard.
  • Increased sales 2% over the past year.
  • Conducted crisis management trainings for 18 community stakeholders, equipping them to handle mental health emergencies.
  • Integrated physical health, mental health, and social support into client care plans, ensuring a holistic approach to recovery.
  • Achieved 56% improvement in client stability by deploying effective crisis intervention strategies.
  • Received ITIL for excellence in trauma-informed care, resulting in agency-wide adoption of related protocols.
  • Advocated for clients in court and legal proceedings, resulting in access to risk assessment for 15 clients.

Affiliations

  • American Psychological Association (APA) – Health Services Research Member, working on client-centered intervention strategies
  • Community Anti-Drug Coalitions of America (CADCA) – Partnered on resource development for addiction recovery services
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Public Welfare Foundation – Volunteer grant writer for emergency intervention services projects
  • Society for Social Work Leadership in Health Care (SSWLHC) – Presented research on transitions from inpatient to outpatient services
  • American Public Health Association (APHA) – Participated in Behavioral Health Task Force initiatives
  • National Association of Social Workers (NASW) - Active member since 2022
  • Community Health and Wellness Coalition – Executive Team, leveraging local resources for family reunification and holistic care
  • Toastmasters

Certifications

  • Housing Counseling Certification from framework
  • Advanced Care Coordination Certification from Northwind
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified Recovery Specialist (CRS)
  • Certified Trauma Practitioner (CTP)
  • ServSafe
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Housing First Practitioner Certification from Ironclad Systems
  • Certified Public Accountant

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