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Skills

  • Client Assessment and Screening
  • Case management for high-risk clients
  • Clinical assessment
  • Crisis intervention
  • DSM-5 Criteria-Based Treatment Planning
  • Case Study Presentation and Feedback
  • Client Retention Strategies
  • Business operations
  • First Aid/CPR
  • Problem resolution

Work Experiences

  • Collaborated with schools and universities in Portland.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Achieved a 66% success rate at 2021 post-treatment.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 17% increase in program enrollment.
  • Achieved 71% fewer relapses over 3 months.
  • Boosted program satisfaction rates to 52%.
  • Achieved Outstanding Service Award for creating a culturally informed program.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Attained PMP.

Summaries

  • Achieved improved client retention rates by 51%.
  • Addressed triggers for clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 47% sobriety success rate.
  • Adept at comprehensive client screening.
  • Certified Drug Abuse Counselor with expertise in Cognitive Behavioral Therapy (CBT) and motivational interviewing; increased group therapy participation by 62% through innovative session management.
  • Exceptionally gifted at establishing rapport with various patient groups in order to encourage honesty and growth in substance abuse recovery.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Certified Drug Abuse Counselor.
  • Drug Abuse Counselor with 10 years of successful strategic planning and budget management experience.

Accomplishments

  • Worked closely with insurance companies and grant programs to ensure all services for 18 clients were reimbursed, reducing facility financial shortfall by 50%.
  • Trained entry-level counselors on Motivational Interviewing techniques, which led to a 21% increase in overall client success rates in the program.
  • Compiled and maintained client records that complied with HIPAA, minimizing clinical documentation errors by 28% during 2022's compliance audit.
  • Designed a relapse prevention program that assisted 17 clients in achieving a 36% sobriety rate over 7 months of treatment.
  • Developed customized relapse prevention plans in collaboration with clients, leading to a 44% decrease in withdrawal incidents by 2016.
  • Collaborated on a multidisciplinary team to develop dual diagnosis treatment protocols that improved patient outcomes by 19% and reduced relapses in comorbid clients.
  • Presented at framework on the latest innovations in substance abuse treatment, sharing evidence-based practices with an audience of 12 industry professionals.
  • Collaborated with team of 7 in the development of procedure.
  • Revised intake screening forms, reducing the time spent in the initial assessment by 37% while enhancing the precision of substance use disorder diagnoses.
  • Conducted individual counseling sessions focused on Cognitive Behavioral Therapy (CBT), which resulted in a 28% boost in client progress based on clinical assessments.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Project Management Institute
  • American Marketing Association
  • National Alliance on Mental Illness (NAMI) – Addiction Awareness Programs
  • Counselor Education and Supervision (ACES) – Addiction Counseling Special Interest Group
  • National Institute on Drug Abuse (NIDA) – Addiction Research Panel
  • Behavioral Health Professional Organizations in Boston
  • Lions Club
  • Society of Human Resource Management

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Substance Abuse Professional (SAP) - Department of Transportation (DOT) Certification
  • Applied Suicide Intervention Skills Training (ASIST) – program
  • Certified Clinical Trauma Professional (CCTP) - International Association of Trauma Professionals
  • Certified Family Trauma Professional (CFTP) - standard
  • Cisco Certified Network Associate (CCNA)
  • Advanced Alcohol and Drug Counselor (AADC) – Washington Board
  • ServSafe
  • Google Certified Professional Cloud Architect

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