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Skills

  • RFI Scanners
  • Process streamlining
  • Collaborative inventory forecasting
  • Drive-thru order processing
  • Team building
  • Effective team communication
  • Invoice generation
  • Business operations
  • Operational improvement
  • Late night promotional campaign management

Work Experiences

  • Assisted in the development of midnight promotional offers, leading to a 19% increase in after-hours foot traffic.
  • Served water and soft drinks and made specialty drinks, carefully mixing and pouring to ensure that ingredients were balanced and that layering and other visual effects were achieved.
  • Coordinated up to 14 staff members.
  • Created a series of midnight-only menu items.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Collaborated with management to optimize the midnight menu, focusing on high-margin items that increased nightly revenue by $17.
  • Created a series of midnight-only menu items that contributed to a 50% increase in nightly revenue and customer retention.
  • Adjusted menu based on customer suggestions.
  • Transported pans, kettles, and trays of food to and from work stations, the stove, and the refrigerator in accordance with safety standards.
  • Cut restock time by 7 minutes.

Summaries

  • At initiative, I'm ready to take on a new challenge.
  • Knowledge of Power BI in depth, as well as client relations and team leadership abilities.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • With excellent service, we are dedicated to maximizing customer satisfaction and promoting loyalty.
  • Proficient in promoting program by leveraging process improvement and team leadership knowledge.
  • Expert in procedure with a strong aptitude for optimized and automated.
  • Multitasker with a track record of meeting team and customer needs effectively.
  • Bringing 17 years of food preparation and customer service experience.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Strategic thinker with expertise in process improvement.

Accomplishments

  • Improved customer wait times by 41% through better coordination with kitchen staff and monitoring service bottlenecks during peak late-night hours.
  • Reduced overnight labor turnover by 42% through creating a supportive and collaborative team culture, resulting in more consistent operations.
  • Optimized workflows in the kitchen by monitoring order times, resulting in a 32% faster average service time during graveyard shifts.
  • Created a system to track overnight cleaning tasks, ensuring all required tasks were completed, contributing to a 19% reduction in complaints about cleanliness.
  • Led a team of 6 overnight staff, successfully maintaining seamless shift transitions and achieving operational goals without delays.
  • Proactively inspected cold chain supplies during overnight shifts, leading to 18% fewer temperature compliance issues by accurately monitoring refrigeration controls.
  • Conducted regular cleaning inspections during night service hours, sustaining a consistent 34% cleanliness rating on internal audits.
  • Achieved an average 40% increase in sales during holiday promotions by engaging customers during night shift peak times and suggesting appropriate product upsells.
  • Maintained product freshness by conducting thorough checks on stock rotation and expiry dates, reducing waste by $18 per month.
  • Executed mid-night promotions initiative that led to 67% increased traction via social media platforms, boosting in-store traffic between two years.

Affiliations

  • Member, National Retail Federation (NRF)
  • Certified Handler of Hazardous Materials, 2018
  • Participated in Midnight Team Work Optimization Seminar, 2021
  • First-Aid/CPR Certified, 2018, method
  • Affiliate Member, Society for Foodservice Management (SFM)
  • Participated in Customer Satisfaction and Efficiency Training, 2015
  • Member, National Association for Business Economics – Retail Operations
  • Safety Compliance Officer Certified, 2020 OSHA
  • Certified Kitchen Equipment Safety Manager, 2023
  • ServSafe Certification 2015 – National Restaurant Association

Certifications

  • Microsoft Office Specialist (MOS)
  • Google Certified Professional Cloud Architect
  • Quality Assurance in Food Service Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership and Team Development process
  • TIPS (Training for Intervention Procedures) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • American Hotel & Lodging Educational Institute (AHLEI) Hospitality Operations Certificate
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)

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