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Skills

  • Merchandising operations
  • Intervention outcome monitoring
  • Developing brand messaging
  • Cross-departmental collaboration
  • Supervision
  • Problem resolution
  • Team building
  • Communications
  • Court-ordered rehabilitation compliance
  • Operational improvement

Work Experiences

  • Returned change and currency and processed debit and credit card payments with a 11% accuracy rate.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Accomplished this over 5 years.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved a 15% reduction in safety incidents.
  • Achieved results over initiative.
  • Addressed substance abuse among minors.
  • Adjusted programming for increased effectiveness.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and cross-functional collaboration talents.

Summaries

  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved operational excellence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 18% success rate in rehabilitation.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved results through cross-department cooperation.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved a 55% reduction in repeat offenses.
  • Achieved a 55% increase in successful youth rehabilitations.
  • Achieved a 23% drop in repeat offenses over process.

Accomplishments

  • Authored comprehensive annual reports on juvenile facility management, guiding improvements that reduced operational bottlenecks by 46%.
  • Devised a data-driven approach to risk assessments, enabling 64% more accuracy in identifying high-risk youth for targeted intervention programs.
  • Coordinated multi-agency meetings to address complex juvenile cases, leading to expedited service delivery and reducing case resolution time by 78%.
  • Led team responsible for case log documentation, improving report accuracy and timeliness by 39%.
  • Directed an interdepartmental initiative that provided vocational skills to at-risk youth, resulting in 35% improvement in employment placements within three years.
  • Monitored and tracked program efficacy through quarterly audits, achieving a 36% compliance rate with state regulatory standards.
  • Developed collaborative problem-solving workshops for caseworkers, improving their ability to negotiate better outcomes for youth and reducing recidivism by 29%.
  • Supervised daily operations of 12 juvenile probation officers, consistently meeting performance KPIs related to case resolution and management efficiency.
  • Facilitated staff training workshops on trauma-informed care, increasing staff competency on critical interventions by 83%.
  • Collaborated with mental health providers and educators to design comprehensive rehabilitation plans, leading to a 76% reduction in repeat offenses.

Affiliations

  • Project Management Institute
  • Association for Transformational Leaders (ATL)
  • Toastmasters
  • American Medical Informatics Association
  • International Association of Trauma Professionals (IATP)
  • Regional Anti-Human Trafficking Task Force Affiliation
  • Jaycees
  • American Marketing Association
  • Safe Crisis Management Trainer Certification
  • National Partnership for Juvenile Services (NPJS)

Certifications

  • Certified in Trauma-Informed Care by program
  • State Certified Detention Officer (SCDO) by Columbus
  • Google Certified Professional Cloud Architect
  • Certified Supervisor in Juvenile Detention (CSJD)
  • Advanced Certification in Adolescent Development and Counseling
  • Certified Human Service Professional (CHSP)
  • Certified Case Manager (CCM)
  • Child Protective Services (CPS) Certification by framework
  • Certified Behavioral Health Case Manager (CBHCM)
  • Certified Juvenile Justice Specialist (CJJS)

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