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Skills

  • Cash flow improvement strategies
  • Problem resolution
  • Store opening and closing
  • Payment processing
  • First Aid/CPR
  • Collaboration with finance for pricing accuracy
  • Regulatory compliance
  • Customer product training coordination
  • On-time delivery coordination with distribution centers
  • Improving communication between departments

Work Experiences

  • Increased the team's revenue by over $14 in sales.
  • Collaborated with finance teams to address pricing discrepancies, resolving 41% of disputes within two years.
  • Achieved a sales uplift of 72%.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Achieved results according to category.
  • Achieved results within several months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Acquired 17 new accounts annually.

Summaries

  • Analytical and process-oriented Sales Support Assistant experienced in collecting and analyzing sales metrics, uncovering growth opportunities that resulted in a 55% rise in quarterly revenue.
  • Balanced multiple sales support responsibilities.
  • Achieved 71% more efficient workflows.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Manage all tasks with a high level of efficiency and precision.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Clear understanding of data analysis and quality assurance as well as data analysis training.
  • Acquired 18 new accounts annually.
  • Client engagement-focused Sales Support Assistant with a drive for building long-term relationships, ensuring high satisfaction ratings and improving customer loyalty by 32%.
  • Adept at maintaining open communication channels.

Accomplishments

  • Improved reporting framework using ServiceNow, reducing reporting request turnaround time by 12 hours.
  • Monitored monthly sales performance and provided data-driven insights that aided in closing performance gaps by 23%.
  • Reviewed over 8 sales contracts and identified compliance issues, ensuring method adherence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully trained 9 new sales support assistants on CRM software and best practices, fostering team development.
  • Reduced response times to client inquiries by introducing a centralized ticketing system, boosting customer satisfaction by 34%.
  • Collaborated with the finance team to track invoicing accuracy, reducing billing discrepancies by 57%.
  • Assisted in developing sales content for method, directly contributing to a 25% increase in lead generation.
  • Proactively monitored competitor pricing trends, equipping the sales team with actionable data to increase close rates in standard.
  • Recognized by management for achieving a 30% reduction in backlogged sales requests through optimized workflow design.

Affiliations

  • Society of Customer Service Professionals – Focused on improving customer satisfaction by fine-tuning dispute resolution and service processes.
  • Freemason
  • Lions Club
  • Certified Sales Leadership Professional (CSLP) – Completed certification to further develop team leadership and sales support skills.
  • International Business Development Group (IBDG) – Built key global business relationships and streamlined multi-national sales processes.
  • Business Networking International (BNI) – Leveraged personal and professional referrals to accelerate lead generation and sales support.
  • Toastmasters International – Developed communication and public speaking skills vital for sales presentations and client interactions.
  • Rotary International
  • Society for Human Resource Management (SHRM) – Understanding of HR processes related to sales team support and staffing.
  • European Sales & Marketing Association (ESMA) – Focused on broadening knowledge about international market trends and client needs.

Certifications

  • Certified Customer Success Manager (CCSM) - Lakeside Partners
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Strategic Account Management Association (SAMA) Certified Strategic Account Manager
  • Certified Sales Support Professional (CSSP) - method
  • Certified Sales Management Professional (CSMP) - process
  • Google Data Analytics Professional Certificate
  • Microsoft Office Specialist (MOS) - Excel and Word
  • Negotiation Skills for Sales Professionals (NSP) - Meridian
  • Microsoft Certified Systems Engineer (MCSE)

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