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Skills

  • Cross-departmental training
  • Budgeting and Forecasting Tools
  • Customer service
  • Process improvement
  • Customer Pricing Analysis
  • Payroll and budgeting
  • Financial modeling
  • Workflow planning
  • Category equipment
  • Compliance with standard

Work Experiences

  • Achieved results within metric.
  • Gathered and analyzed administrative cost data in order to prepare three years budgets for corporate management.
  • Accurately reconciled revenue accounts.
  • Avoided 8 in potential audit penalties.
  • Analyzed customer pricing models.
  • Applied across 3 regional offices.
  • Assessed pipeline and addressed roadblocks.
  • Achieved a 42% improvement in accuracy across the department.
  • Completed 11 employees' bi-weekly payroll.
  • Achieved revenue growth of $2.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Team player who is methodical and detail-oriented and has expertise in project management.
  • Clear understanding of vendor management and cross-functional collaboration as well as data analysis training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 51% budget-to-actual variance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.

Accomplishments

  • Increased revenue by 29% by establishing revenue assurance protocols and capturing missed billing opportunities.
  • Customized revenue recognition workflows within framework, allowing for improved scalability and adaptability of finance processes.
  • Led the revenue team through a system migration to Salesforce, ensuring no disruptions in invoicing or revenue recognition.
  • Trained 11 departments on revenue recognition best practices, reducing compliance errors by 67%.
  • Enhanced collaboration between sales and finance teams through the implementation of joint reporting tools, improving margin by 61% points.
  • Optimized the revenue forecasting process by introducing machine learning algorithms, increasing accuracy by 37%.
  • Developed and implemented agile decision-making workflows, resulting in faster turnaround on financial reporting and improved team productivity.
  • Reduced discrepancies in revenue reporting by 62% through cross-departmental collaboration and enforced compliance with method.
  • Performed multi-departmental audits to ensure alignment with ASC 606, avoiding potential penalties of $2 in audit fines.
  • Managed month-end close procedures to ensure timely reporting and meet all GAAP compliance guidelines.

Affiliations

  • Society of Human Resource Management (SHRM) for Revenue Team Optimization
  • Jaycees
  • International Council of Nurses
  • Association for Computing Machinery
  • American Marketing Association
  • Toastmasters
  • Revenue Cycle Auditor Certification holder (RAD) through metric
  • Association of Information Technology Professionals
  • Member of the Association of Healthcare Revenue Integrity (AHRI)
  • International Association of Administrative Professionals

Certifications

  • Six Sigma Green Belt Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Contract and Commercial Management (CCM) Certification
  • Certified Professional in Healthcare Revenue Cycle (CPHRC)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Revenue Management Executive (CRME)

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