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Skills

  • Continuous improvement methodologies
  • Inventory management
  • Security systems
  • Supervision
  • Data analysis for shipping metrics
  • Data entry
  • Customer retention strategies
  • ERP systems knowledge (Jira)
  • Insurance billing
  • Process improvement

Work Experiences

  • Answered 4 phone calls per three years to assist customers.
  • Developed a reputation for punctuality and hard work.
  • Learned quality assurance and client relations to help with office needs.
  • Prepared, checked, and filed documentation with the framework department.
  • Achieved a 78% decrease in claims.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Collaborated with engineering and production teams.
  • Was in charge of all tasks delegated to me, including project management and budget management.
  • Avoided fines and penalties.
  • Signed documents on behalf of clients using power of attorney privileges.

Summaries

  • Built SOPs to enhance efficiency.
  • Strong technical skills and experience in quality assurance.
  • Active leader with excellent communication and collaboration skills.
  • OSHA certified
  • Program, initiative, and metric are all available.
  • Export Account Coordinator is a hardworking and detail-oriented Export Account Coordinator who is dedicated to providing local and international clients with customer-centered care and support.
  • Looking forward to taking on a new challenge with a successful team.
  • Adept at managing vendor contracts.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Export Account Coordinator is a hardworking and dependable Export Account Coordinator who excels at workflow optimization and stakeholder engagement.

Accomplishments

  • Prepared monthly reports detailing export operations and cost breakdowns, recommending strategies to improve profit margins by 71%.
  • Created detailed export documentation for high-value shipments in compliance with international standards, reducing shipment delays by 23%.
  • Coordinated inventory restocking for products in international markets, reducing stockouts by 58% and improving regional supply chain performance.
  • Spearheaded the contract renegotiations with major carriers, achieving freight cost savings of 68% over 2020.
  • Worked closely with cross-functional teams including sales, logistics, and compliance to ensure a seamless export process, achieving 72% on-time shipments.
  • Spearheaded training on Incoterms across the export team, improving compliance understanding and reducing shipping disputes by 31%.
  • Coordinated logistics and export compliance documentation for 11 shipments monthly, ensuring adherence to regional regulations in Raleigh and reducing delays by 22%.
  • Led process improvements in the export department, shortening the quote response timeline by 72% and improving customer satisfaction scores.
  • Collaborated with the finance department to reconcile freight invoices and resolve discrepancies, resulting in an annual freight cost reduction of $139,000.
  • Developed and maintained strong relationships with carriers and vendors, negotiating freight rates and reducing transportation costs by 31%.

Affiliations

  • Active participant in quarterly webinars hosted by the Foreign Trade Association (FTA), receiving updates on global trade policies and supply chain trends.
  • Enrolled in the International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) certification program, specializing in safe and compliant air freight handling.
  • Active participant in the American Export Awards Program, receiving recognition for successfully reducing logistics costs and implementing eco-friendly packaging solutions.
  • Member of Atlanta Global Freight Council, collaborating with transportation and logistics experts to enhance export strategies specific to the region.
  • Member of Green Supply Chain Network, working on sustainability practices and efficiency improvements within export logistics.
  • Member of the Freight Brokers Network, leveraging connections to streamline complex logistical routing for international shipments and reduce lead times.
  • Member of the Maritime Exchange for the Delaware River and Bay, contributing to initiatives on improving efficiency in export marine shipping routes.
  • Completed Certified International Trade Professional (CITP) coursework, enhancing skills in areas such as regulatory compliance and trade finance.
  • Participant in the Logistics & Supply Chain Forum, contributing to insightful discussions on reducing costs and improving shipping speed for global exports.
  • Contributor to the International Organization for Standardization (ISO) Technical Committee for Supply Chain Security, focusing on effective export risk mitigation strategies.

Certifications

  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Supply Chain Professional (CSCP)
  • SAP Certified Application Associate
  • Global Logistics Specialist (GLS) Certification
  • Lean Six Sigma Green Belt
  • Certified Export Compliance Officer (CECO)
  • Institute of Export & International Trade Certified Diploma
  • Certified Specialist in Supplier Diversity (CSSD)

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