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Skills

  • Community outreach
  • Relationship development
  • Client retention and satisfaction improvement strategies
  • Health data analysis and reporting
  • Health coaching metrics development
  • Prevention strategies
  • Client referral generation through strategic relationships
  • Communications
  • Continuous improvement in onboarding processes
  • Project organization

Work Experiences

  • Accomplished initiative.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Workday to the past year customer locations.
  • Identified process improvements in day-to-day functioning of department.
  • Brought innovative digital solutions to the coaching process, increasing engagement through an app-based platform that boosted efficiency by 80%.
  • Identified process improvements in the department's day-to-day operations.
  • Advised executive leadership on strategic wellness priorities.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved an average satisfaction rating of 30%.

Summaries

  • Strengths in data analysis and strategic planning backed up by Healthcare training.
  • Achieved increased wellness participation.
  • Collaborated with HR to improve employee health.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Dedicated health educator with 8 years of experience teaching community members about disease prevention and management.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with healthcare providers.
  • Achieved 85% satisfaction.
  • Accomplished Team Lead Health Coach.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.

Accomplishments

  • Led a peer-to-peer health coach training initiative, which improved client health outcomes by 84% within several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove a 72% increase in client engagement through personalized chronic disease prevention strategies and remote health coaching tools.
  • Advised senior leaders on optimizing the organization's health coaching program, resulting in a 61% reduction in absenteeism.
  • Drove 73% growth in wellness program participation by optimizing communication and client follow-up protocols.
  • Directed a preventative care initiative that reduced healthcare claims by 75% and saved the company 4 annually.
  • Led a team of 13 health coaches, achieving a 49% improvement in employee participation in wellness programs across Portland.
  • Implemented and scaled remote health coaching tools, increasing accessibility for employees in Boston by 76%.
  • Secured President's Club by exceeding wellness program participation targets, leading to a 19% reduction in healthcare costs for Harbor & Co..
  • Collaborated with cross-functional teams to implement stress-reduction workshops, improving team productivity by 31%.

Affiliations

  • Association of Information Technology Professionals
  • American Holistic Health Association (AHHA)
  • Association for Supply Chain Management (APICS)
  • International Consortium for Health & Wellness Coaching (ICHWC)
  • Project Management Institute
  • American Association of Healthcare Consultants (AAHC)
  • National Council on Aging (NCOA)
  • Motivational Interviewing Network of Trainers (MINT)
  • Institute for Integrative Nutrition (IIN)
  • National Commission for Health Education Credentialing (NCHEC)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Tobacco Treatment Specialist (CTTS) by National Association for Tobacco Cessation
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Stress Management Coach Certification from category
  • Health and Wellness Coaching Graduate Certificate from category
  • Mindfulness-Based Stress Reduction Teacher Certification from Brightline
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant

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