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Skills

  • Advanced Salesforce.com user
  • Technical support knowledge
  • Cross-functional team collaboration
  • Sales data analysis
  • Upselling strategies
  • Call center customer service
  • Instructor support
  • Revenue forecasting
  • Sales pipeline development
  • Creating sales strategies

Work Experiences

  • Established long-term business growth by building relationships with customers and the community.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Met with Manager Sales Customer Supports one-on-one to identify selling roadblocks and provided advice, including quality assurance, on how to best address them.
  • Increased the team's revenue by over $9 in sales.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.

Summaries

  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Strict Manager Sales Customer Support with category supervisory experience of 12 years.
  • Accomplished Manager Sales Customer Support driven to lead sales teams to achieve record-setting revenue gains. Manage 9+ accounts, generating more than $15 in revenue per one year.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Costs were consistently reduced while profits were increased.
  • Achieved 63% higher revenue.
  • Successful Sales Manager with 16 years of experience in developing and increasing category sales.
  • Clear understanding of vendor management and cross-functional collaboration as well as vendor management training.
  • Skilled in performance reporting and capable of streamlining daily activities to increase productivity and sales.

Accomplishments

  • Deployed initiatives centered on improving client advocacy which increased enterprise contract renewals by 15% over 18 months.
  • Transformed customer support KPIs and delivered a 64% improvement in milestone delivery across multiple accounts managed simultaneously.
  • Created customized solutions for clients in key verticals, securing contracts worth over $5 and establishing partnerships that resulted in an average ROI of 54%.
  • Delivered a 69% reduction in invoice collection time by optimizing customer account follow-up procedures within a 6-month period.
  • Led a team of 17 sales and customer support agents to achieve 39% increase in overall customer satisfaction within three years.
  • Elevated team performance through direct coaching, leading to a 17% increase in cross-selling success rates, contributing to 7 in additional revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Implemented a series of team-led dynamic training modules that resulted in improved consistency in customer service outcomes, driving up CSAT by 64%.
  • Introduced a referral program that engaged loyal customers, leading to a 54% increase in leads and a corresponding rise in sales of $15.

Affiliations

  • Society of Human Resource Management
  • National Retail Federation (NRF)
  • Customer Service Institute of America (CSIA)
  • International Association of Marketing Professionals (IAMP)
  • Sales Leadership Network
  • Strategic Account Management Association (SAMA)
  • Executive Sales Leadership Council
  • Technology Marketing Association
  • Rotary International
  • International Customer Management Institute (ICMI)

Certifications

  • CompTIA Network+
  • Certified Contact Center Expert (CCCE) – Brightline
  • Certified Public Accountant (CPA)
  • Certified Sales Support Specialist (CSSS) – Summit Group
  • Certified Trainer for Sales & Customer Support Professionals – Cedar Works
  • Project Management Professional (PMP) - Ironclad Systems
  • HubSpot Sales Software Certification - 2022
  • Certified Customer Service Trainer (CCST) – Ironclad Systems
  • Certified Professional Sales Person (CPSP) - Ironclad Systems
  • ServSafe

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