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Skills

  • Business continuity planning
  • Team leadership and supervision
  • Cloud migration planning and execution
  • IT Budgeting and Resource Allocation
  • Communications
  • Network performance monitoring
  • Enterprise-wide system integration
  • Project lifecycle management
  • MS Office
  • Executive-level IT reporting

Work Experiences

  • Automated failover protocols.
  • Completed transition under budget.
  • Cut hardware costs by $6 annually.
  • Developed custom reporting features within HubSpot to provide real-time IT system performance diagnostics, increasing proactive issue identification by 25%.
  • Designed remote work solutions for over 5 employees.
  • Coordinated with third-party vendors.
  • Achieved a 79% increase in overall productivity.
  • Achieved results within three years.
  • Achieved $16 in savings.
  • Boosted internal team's knowledge by 38%.

Summaries

  • Accomplished in executing large-scale IT transformations, resulting in improved end user access, reduced bottlenecks by 42%, and minimized disruptions across departments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Cut costs.
  • Accomplished IT professional with a focus on performance-based strategies, budget oversight, and successful migration to cloud infrastructures, driving $14 in annual savings.
  • Within Miscellaneous, senior Information Systems Supervisor and outstanding performer in project management and performance reporting.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.
  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Analytical Information Systems Supervisor.

Accomplishments

  • Negotiated new vendor contracts, delivering budget savings of $3 annually and reducing IT procurement costs by 71%.
  • Delivered a comprehensive budget analysis that led to a reduction of IT operational costs by $15 through identifying underused resources and services.
  • Collaborated with external consultants to develop encryption strategies, resulting in a 56% increase in sensitive data protection across 12 of key systems.
  • Migrated 4 departments to a new collaboration platform, improving real-time data sharing capabilities and reducing email traffic by 20%.
  • Partnered with HR to establish technical training curricula for IT staff, achieving 35% first-pass certification success rate in category over two years.
  • Designed and implemented a new cloud solutions architecture (e.g., initiative), reducing latency by 76% and improving scalability across Microsoft Excel services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a new password management system, resulting in 24% reduction in password reset requests and enhancing overall network security.
  • Directed an IT operations review and streamlined processes, cutting process inefficiencies by 50% and improving system uptime for critical business functions.
  • Reduced IT helpdesk ticket volume by 49% through development and implementation of self-service portals for common troubleshooting issues.

Affiliations

  • Amazon Web Services (AWS) Cloud Community
  • Rotary International
  • Global Information Assurance Certification (GIAC) Alumni Network
  • ITIL Practitioner Network
  • CompTIA IT Pro Membership
  • HDI (Help Desk Institute)
  • Association of Information Technology Professionals (AITP)
  • Association of Information Technology Professionals
  • Disaster Recovery Institute International (DRII)
  • International Council of E-Commerce Consultants (EC-Council)

Certifications

  • ServSafe
  • Certified Cloud Security Professional (CCSP)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • COBIT 5 Foundation Certification
  • Certified Information Privacy Professional (CIPP/US)
  • Google Cloud Certified - Professional Data Engineer
  • Scrum Master Certified (SMC)
  • Certified Information Technology Manager (CITM)
  • Cisco Certified Internetwork Expert (CCIE)

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